Care Coordinator Scheduling Staffing

Job Description

Job Description

** Read this first**

This is an office and administrative role. You will coordinate and schedule our caregivers and clients — you will NOT be providing hands-on personal care. If you're looking for a caregiving or CNA/STNAposition, this isn't that role (though understanding caregiving is a plus).

We're a non-medical home care agency helping seniors and adults stay safe and independent at home. The Care Coordinator is the hub that keeps everything running: matching the right caregiver to the right client, filling shifts when someone calls off, and being the calm, organized point of contact for caregivers and families. It's a fast-paced desk job for someone who loves solving the daily puzzle and keeping a lot of moving parts in order.

** What you'll do**

• Build and manage daily/weekly caregiver schedules — matching caregivers to clients by availability, location, and fit
• Fill open and call-off shifts quickly: making calls, coordinating swaps, and thinking on your feet to keep every client covered
• Be the professional point of contact between caregivers, clients, and families — by phone and email, all day
• Keep accurate records in our scheduling software; document changes and care notes precisely
• Share a rotating after-hours/weekend on-call rotation to handle last-minute changes and new client intakes

** What you need (please read before applying)**

• Administrative/coordination experience is required — e.g., scheduling, dispatching, staffing coordination, appointment/calendar management, or office administration. Experience as a scheduler, dispatcher, staffing coordinator, patient/care coordinator, or office administrator is ideal.
• Strong computer and software skills: comfortable learning scheduling software, plus Excel, email, and multi-line phones; fast and accurate at data entry and recordkeeping
• Excellent organization and composure — you can prioritize, juggle competing demands, and stay calm when a morning goes sideways
• Clear, professional written and verbal communication (you'll write to families and caregivers constantly)
• High school diploma or GED; reliable transportation to our Red Bank Road office
• Willing and able to participate in a rotating after-hours/weekend on-call schedule
• Able to pass a background check (standard for in-home care)

A plus, but not required: familiarity with home care, caregiving, or a healthcare office (CNA/STNA/HHA, medical scheduling, EMR). We value it — but this role lives or dies on the administrative and coordination side, so that comes first.

Why you'll like working here

• Competitive pay ($20–$24/hr), full-time, stable weekday hours
• On-call is shared every other week responsibility
• Meaningful work: you directly keep families' loved ones cared for
• A supportive team that has your back

How to apply

Apply through ZipRecruiter with your resume and answer this in 3–4 sentences in your application:

"Tell us about a time a schedule fell apart at the last minute (someone called off, plans changed) and what you did to fix it."

We review applications daily and move quickly with strong candidates. Note: finalists complete a brief, hands-on scheduling exercise so we can see how you work — no surprises, it's part of how we hire the right person.

Home Helpers Home Care offices are independently owned and operated and our organization is an equal opportunity employer. Employment is contingent on a background check as required for in-home care.

Company Description

At Home Helpers Home Care, we're here to do exactly what our name says: help. We're more than an in-home care agency – we're an extended family when family can't be there. We rely on our talented administrative team to be the backbone of our customer's experience through warm interactions and dedication to helping our customers. We are Making Life Easier for our clients and their families.

Company Description

At Home Helpers Home Care, we're here to do exactly what our name says: help. We're more than an in-home care agency – we're an extended family when family can't be there. We rely on our talented administrative team to be the backbone of our customer's experience through warm interactions and dedication to helping our customers. We are Making Life Easier for our clients and their families.