Care Coordinator for Private Duty Care

Phoenix Home Care, Inc.

Overland Park, KS

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Relations, Detail Oriented, Develop and Maintain Customers, Documentation, File Maintenance, High School Diploma, Home Care, Identify Issues, Leadership, Onboarding, Operations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Schedule Development, Service Delivery, Team Player, Telephone Skills, Time Management, Writing Skills
LOCATION
Overland Park, KS
POSTED
30 days ago

Care Coordinator / Scheduler for Private Duty Care

Location: Overland Park, KS (coordinating care in client homes across the region)

Schedule: Monday-Friday, standard office hours (no weekends)

Position Summary

As a Care Coordinator / Scheduler, you'll be the central point for daily care operations-managing caregiver assignments, maintaining client and staff relationships, and ensuring smooth delivery of services in client homes. This role offers a professional challenge and clear pathways for career advancement

Key Responsibilities

  • Accurately staff and schedule caregivers to match client needs
  • Manage multi-line phone system-answer inquiries, route calls, and handle messages
  • Build and maintain strong relationships with clients, families, and field staff
  • Interview and onboard potential field staff candidates
  • Troubleshoot scheduling, client, or caregiver issues and provide timely resolutions
  • Maintain organized client files and monthly summary reports
  • Review client documentation before onboarding new clients
  • Execute additional administrative or special projects as assigned

Required Qualifications

  • Prior office experience required; administrative or care coordination experience preferred
  • Ability to manage multiple phone lines professionally and efficiently
  • Excellent organization, attention to detail, and problem-solving skills
  • High school diploma or GED required
  • Professional, compassionate, empathetic communication skills
  • Strong verbal and written communication, with the ability to articulate clearly in person and on the phone
  • Demonstrated ability to appropriately match caregivers with client needs and schedules

Benefits

  • Competitive salary
  • Comprehensive benefits package: major medical plans, dental, vision, and spousal coverage
  • Paid holidays and PTO starting day one
  • Career advancement opportunities
  • Positive, growth-oriented workplace culture

Why Phoenix Home Care & Hospice?

At Phoenix, we're more than a home care provider-we're a community built on compassion, integrity, and mutual support. In your role as a Care Coordinator, you'll be supported by leadership committed to your success and the success of your team. You'll play a critical role in ensuring seamless care delivery and in shaping a compassionate, collaborative environment.

Apply Today

If you're organized, empathetic, and ready to support both caregivers and clients with excellence, we want to hear from you. Choose Phoenix-apply today!

About the Company

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Phoenix Home Care, Inc.

Our Mission Statement
Our mission is to offer New Beginnings and meaningful opportunities to caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.

OUR CORE VALUES
Our written core values reflect, in words, what is truly important to us
 as an organization. In our mission, we highlight the pillars of this culture: compassion, honesty, and patience. These descriptive words define our culture.

Also in our DNA, we find the following valuable qualities:
Responsibility – We take full responsibility for our actions.
Respect – We treat each other and those we serve with equal and high-level respect.
Excellence – We strive to exceed the expectations standard in our industry, giving plus one service.
Empathy – In all that we do, we ask, “What would I want if it were me?”
Potential – We strive to help everyone reach their full potential in life.
Courage – With optimistic and brave hearts, we face each challenge, celebrating successes and viewing failures as opportunities to grow.
Community – We are active participants in our communities, reaching out to be good neighbors.

Our Story
The legend of the phoenix bird is a story of ever-changing growth and rebirth. The beautiful mythical creature reflected the lights and colors of the morning sunrise – always chasing the light and capturing all that was beautiful. The phoenix is a symbol of constant rebirth, renewal, and fresh starts. It is not a story of ashes, but rather of beauty and upward thinking (Isaiah 61:3).

OUR ENERGY is focused on improving quality of life, perpetuating positive attitudes, and embracing the challenges life places before us with grace, respect, and compassion.

OUR CATALYST to consistently rise to new heights is a combination of perpetual learning, measurement of success, looking through the eyes of those we serve, and listening with our hearts, which causes us to pause and discover what is really important in each situation. Within the listening and the application of learning, we find new beginnings.

WE ARE PHOENIX HOME CARE.



Phoenix provides Home Health Care services to those who desire to remain independent at home. Phoenix provides acute Skilled Nursing through Home Health Services; Private Duty Nursing to Children with Special Needs; Privately Paid Services such as nursing, nurse-aide or companion level assistance with activities of daily living from a few hours a day to around-the-clock care; State funded In-home Services (homemaker chores, errands and shopping, personal care, education, medication set-ups and reminders; and Consumer Directed Services where Phoenix serves as a state vendor to provide administrative support services.

Corporate Office Location: 3033 S. Kansas Expressway, Springfield MO 65807. Additional offices in St. Louis MO, O'Fallon MO, O'Fallon IL, Cape Girardeau MO, Branson MO, Joplin MO, Jefferson City MO, Columbia MO, Camdenton MO, Sedalia MO, Independence MO, Overland Park KS, Wichita KS, Lebanon KS, Montrose CO, Loveland CO, and Plano TX. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Healthcare Services
FOUNDED
2011
WEBSITE
http://www.phoenixhomehc.com