Care Coordinator - Community Prevention & Treatment Services

Requirements
MINIMUM QUALIFICATIONS:

Associate’s degree in a human services related field and 3 years’ experience providing case management/care coordination in a community and human services agency. Strong written and verbal communication skills; Provides excellent customer service and demonstrates a high level of cultural competency. Has the ability to adhere to strict confidentiality guidelines. Has a working knowledge of computers/technology.

PREFERRED QUALIFICATIONS:

Bachelor’s degree in a human services related field with 2 years of work experience providing case management/care coordination services with one of the following populations: persons with HIV/AIDS, Hepatitis C, Substance Use and/or Behavioral Health Conditions. Strong written and verbal communication skills; Provides excellent customer service and demonstrates a high level of cultural competency. Has the ability to adhere to strict confidentiality guidelines. Have a working knowledge of computers/technology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

SPECIFIC RESPONSIBILITIES:

• Actively manages a caseload of individuals living with infectious diseases.
• Develops comprehensive, individualized care plans and coordinates service delivery and activities required in implementing these care plans.
• Conducts face-to-face or over the phone intakes with individuals who are HIV or Hepatitis C positive in need of treatment/medication management.
• Performs Social Determinant of Health and Mental Health assessments with patients on a regular basis.
• Responsible for coordinating all aspects of medical care for members of caseload, including transportation to medical appointments, scheduling external specialty appointments, and any other patient-specific needs.
• Demonstrates knowledge of development across the lifespan, cultural and linguistic norms of minority populations and subpopulations, and awareness of socioeconomic health disparities as it pertains to medical and mental health treatment and prognosis.
  Interprets age-specific and cultural responses to treatment to improve health outcomes.
• Provides education, encourages retention in care, adherence to medical treatment, and strategies for promoting chronic disease self-management.
• Identifies the appropriate time for integrating family or the patient’s informal support network to help achieve clinical objectives.
• Manages referrals to appropriate agencies required to assist the client in achieving the goals and objectives identified in the Service Plan.
• Participates in case conferencing with the other members of the CPTS clinical team, as appropriate, and as required by acuity level.
• Participates in weekly HIV/HCV/PrEP Clinical Care Review
• Assist clients to access programs that will help pay for medical care and prescriptions.
• Conducts client-specific advocacy related to supportive services.
• Reviews clients’ utilization of services.
• Participates in outreach and engagement activities.
• Oversees transfer, inactivation, and discharge processes.
• Ensures timely documentation in the electronic health record and in designated State and Federal data management systems.
• Participates in Performance Improvement/Continuous Quality Improvement activities, as assigned.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Completes other duties as assigned.