Care Coordinator

Position Summary

The Care Coordinator is responsible for the oversight, coordination, and quality assurance of non-medical home care services. This role provides direct supervision and support to home health aides/caregivers, ensures appropriate staffing and scheduling, conducts field supervision, and serves as a liaison between clients, caregivers, and office staff. The Care Coordinator plays a critical role in maintaining service quality, caregiver satisfaction, and client safety.

Essential Duties and Responsibilities

Caregiver Coordination & Support

• Supervise, coach, and support home health aides/caregivers to ensure compliance with company policies and care standards including annual and pre-employment training completion
• Address caregiver performance issues, provide corrective action, and participate in disciplinary processes when necessary
• Serve as a primary point of contact for caregivers regarding client assignments, concerns, and scheduling needs

Scheduling & Staffing

• Coordinate and maintain caregiver schedules to ensure timely coverage of all client service hours
• Match caregivers to clients based on skills, availability, and client preferences
• Manage call-offs, last-minute coverage needs, and schedule changes
• Collaborate with recruiting staff to communicate staffing needs and onboarding priorities

Client Coordination & Quality Assurance

• Participate in client intake processes, including service initiation and ongoing service coordination
• Conduct client check-ins and follow-ups to assess satisfaction and address concerns
• Respond to client complaints or service issues and implement appropriate resolutions
• Ensure care plans are followed and services are delivered as authorized

Documentation & Compliance

• Maintain accurate and timely documentation of supervisory visits, caregiver evaluations, and client communications
• Ensure compliance with applicable state regulations, agency policies, and payer requirements
• Assist with audits, surveys, and internal quality assurance initiatives
• Utilize agency software systems (e.g., scheduling, documentation, and Wellsky platforms) effectively

Communication & Collaboration

• Communicate regularly with administrative staff, nurses (if applicable), and leadership regarding client and caregiver matters
• Participate in team meetings and contribute to process improvement initiatives
• Provide input on policy updates, training needs, and operational efficiencies

Qualifications

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1-3 years of experience in home care or healthcare operations, preferably caregiver supervision
• Knowledge of non-medical home care services and caregiver roles
• Strong organizational, time-management, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with computer systems and scheduling software

Preferred Qualifications

• Associate's or Bachelor's degree in healthcare administration, social services, or related field
• Previous supervisory or management experience in home care
• Familiarity with state home care regulations