Care Coordinator {169363}

The Care Coordinator will be working for a respected healthcare organization and has career growth potential. See additional details below.

• The pay for this position is competitive and based on experience
• Full-time, 40 hours per week
• 100% Remote / Work From Home
• Must be able to work any 8-hour shift between 7:00 AM - 7:00 PM CST as assigned
• Training schedule: 8:00 AM - 5:00 PM CST
• Training typically lasts for the first 4-6 weeks of the assignment
• Virtual attendance during training is mandatory
• This position is a contract assignment

• Create and complete accurate referrals and applications in a centralized customer relationship management platform
• Stay updated on policy and procedural changes while processing patient-related documentation
• Resolve patient questions and concerns regarding status in the patient journey
• Enter detailed, accurate, and clear information into proprietary systems while speaking with patients by phone
• Place outbound calls for patient follow-up and confirmation activities
• Provide an empathetic, professional, and patient-centered experience during each interaction
• Help guide conversations while educating patients and maintaining service quality
• Interact with referral sources, including healthcare providers, to process new applicants
• Manage patient accounts from initial contact through final approval or denial
• Follow company procedures, productivity expectations, and attendance requirements

• High School Diploma or GED required
• 2-4 years of related customer-facing experience and/or training preferred
• Previous experience in a call center or customer service environment highly preferred
• Strong communication skills, both written and verbal
• Strong attention to detail and ability to maintain accurate documentation
• Ability to multitask across multiple software systems while speaking with patients and healthcare staff
• Ability to type at least 40 WPM
• Ability to accurately type notes while actively speaking with customers
• Strong experience with Microsoft Office products
• Comfortable using Microsoft Teams, Zoom, and other video conferencing tools
• Ability to work independently, manage time effectively, and perform well in a high-volume environment
• Professional, empathetic, and patient-focused communication style
• Strong work ethic and commitment to daily and weekly performance goals
• Knowledge of insurance billing methods and general pharmacy operations is a plus
• Must strictly adhere to attendance expectations

• Must have a dedicated, quiet, private, distraction-free workspace
• Must maintain high-speed internet
• Company will provide computer, technology, and equipment needed for the role
• Candidate is responsible for providing internet service that meets the following requirements:
  • Secure broadband connection via DSL, Cable, or Fiber
  • Download speed: at least 15 Mbps
  • Upload speed: at least 5 Mbps
  • Maximum ping rate: 30 ms
  • Must be hardwired to the router
  • Must use a surge protector with network line protection
• Dial-up, satellite, Wi-Fi, and cellular connections are not acceptable
• Inability to meet remote work requirements may result in termination of assignment

• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

If you are interested in this Care Coordinator position, APPLY , or contact

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• Ensure that patients are receiving appropriate care
• Work with patients to plan and monitor care
• Bringing the benefits of coordinated care to patients
• Facilitate the daily operations of the department
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• Meet member in various health care settings
• Interact in multiple care settings
• Communicate essential patient information to home care clinicians initiating patient care
• Coordinate care plans, discharge planning, and long term care services
• Receiving quality care from caregivers
• Contacting patients to schedule transitional care services and home visits
• Identify progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care
• Identify the primary care team involved in the specialty patient care
• Utilize assessment skills and risk assessment tools to identify patients with actual or potential care needs that would require care coordination
• Promote adherence to a care plan
• Connect patient back to primary care physician and primary care coordinator team