Care Coordination Daytime Supervisor (RN or LCSW.)

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Care Coordination Daytime Supervisor (RN or LCSW.)

FT Days - Cobb Hospital.

Minimum 3 years of recent experience in hospital care coordination, working with patients/clients in transitional care services Required

Job Summary:

The Care Coordination Supervisor assists with coordination of patient care across the continuum during the patient's acute hospitalization. The CC Supervisor supports initial assessments, transitional care planning, patient advocacy, complex issue resolution, and monitoring performance for defined quality outcomes resulting from the care coordination services provided. The CC Supervisor support the CC Manager or Director and collaborates with all team members to provide an efficient and effective coordination of care.

The CC Supervisor provides expert guidance in the following areas:

Care Coordination comprehensive assessment and discharge (transition) planning

Facilitative collaboration with multidisciplinary care team

Effective and timely communication with care team and patient/family

Challenging Conversations with patients/families

Engagement with community agencies to ensure timely transfers and handoff of patient care.

Patient/family education/counseling regarding medical recommendations of his/her conditions.

Advance Directives

Eligibility processes and criteria for both private and public, Local, State and Federal resources.

Community resource information

Financial needs assessment for patients in need of assistance for follow-up care

Supporting patient care inclusive of cultural or religious beliefs

Monitoring and resolving avoidable hospital days

Continuous performance improvement

Core Responsibilities and Essential Functions:

Disposition Planning

• Oversight and guidance of Team Members:
• Implementation of effective and efficient discharge plan to include Plan A, B, C
• Effective collaboration with the multidisciplinary care team to streamline throughput and timely care delivery.
• Engagement with community agencies to ensure timely transfers and handoff of patient care.
• Provision of education/counseling to patient/family regarding medical recommendations of care.
• Responsiveness to referrals from hospital staff, physician offices, community and family to provide. resource information
• Financial needs assessment for patients in need of assistance for follow-up care throughout the continuum

Leadership Duties

• Coordinate care with CC Manager/Director and other Healthcare Team Leaders.
• Oversee daily staffing assignments - evaluating daily work distribution regarding levels & demands of staff.
• Coach, mentor team members on general practice.
• Manage QA & PI activities
• Provide guidance during the new team member orientation and onboarding
• Provides objective input and feedback for yearly performance

Assessment

• Oversight and Guidance of Team Members:
• Quality of initial care coordination assessments for use in planning for appropriate right care, right setting in post discharge needs.
• Team members assessments of insurance and financial ability to participate in community care after discharge.
• Identification of issues and barriers relating to patients appropriateness of hospital stay and discharge needs.

Documentation

• Oversight and guidance of Team Members:
• Initial psychosocial /functional assessment completed and documented in medical record.
• Complete chart notes accurately and timely per departmental protocol.
• Ensure all records are up-to-date and legible.
• Track and share avoidable days
• Identifies and provides training opportunities and continuous performance improvement for staff

Trust/Engagement (Mandatory Content)

• Builds a culture of trust and engagement as reflected in the Great Place to Work Trust Index Survey at a direct report, workgroup and hospital/entity level.
• Holds leaders accountable for behaviors that create trust and engagement.
• Performs all duties and responsibilities of this position in a manner that reflects the values of WellStar.
• Maintains and strengthens relationships with physicians and assures their involvement in developing systems to assure the growth of the service and the cost effective delivery of quality patient care in a manner that fosters patient and employee satisfaction.

Results Oriented Leadership (Mandatory Content)

• Sets challenging and productive goals for team.
• Holds team accountable for actions while providing leadership and motivation.
• Provides resources and support,
• Uses checkpoints and data to track progress, setting up system and processes to measure results.

Collaboration and Partnership (Mandatory Content)

• Works collaboratively and as a team member with hospital leadership. Partners with Human Resources to achieve desired organizational culture, staffing and workforce metrics.
• Fosters positive working relationships between staff and physicians across the Health System.
• Fosters a culture that focuses on patient satisfaction, safety, customer service, staff participation, collaboration, motivation, and effective communication.

Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

Bachelor's Degree BSN from an accredited school of nursing

Master's Degree Social Work (MSW) from an accredited school of social work

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• LCSW - Lic Clinical Social Worker GA or LMSW - Lic Master Social Worker GA or MSW - Master Social Worker or RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact
• BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor
• CCM - Certified Case Manager-Preferred or ACM - Accredited Case Manager-Preferred

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 3 years of recent experience in hospital care coordination, working with patients/clients in transitional care services Required

Required Minimum Skills:

Strong interpersonal skills.

Knowledge of Case Management processes.

Excellent verbal and written communication skills.

Competency and confidence with crucial conversations in high stress environment.

Knowledgeable in utilizing screening criteria in review of clinical data with respect to patients/clients needs for health care.

Ability to effect change, performs critical analysis, promotes client/family autonomy.

Ability to plan and organize effectively across the continuum of care.

Independent and self-directed.

Ability to multitask and work in a fast-paced environment a must.

Expert knowledge of community resources, payor rules and regulations

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.