Cardiovascular Business Manager

The Manager of Cardiovascular Services is responsible for direct management, performance, implementation, and outcome monitoring of Cardiovascular Services. Departments include Non-Invasive Cardiology, Cardiac Rehab, Cardio-Pulmonary Rehab, and Non-Invasive Vascular Lab, and Device Clinic. The Cardiovascular Manager is responsible for leading daily operations within these units including the human, physical environment, supplies, resources, and services to ensure efficient quality patient experience and care in collaboration with the Administrative Director. The manager collaborates with other organizational leaders to facilitate decision making process with clinical supervisors, coordinating with nursing units in telemetry, emergency, home care, clinics and cardiac units for patient triage, physician needs and overall care delivery. The Service Line Manager will plan, organize, and direct the departmental operations in accordance with established policies of Augusta Health and in compliance with accreditation, and state/federal regulatory requirements.

Education, Licensure/ Certification, Experience:

• BS in Healthcare related field (Allied Health, Nursing or Applied Science); or be currently enrolled in a bachelor’s program and earn the degree within 24 months of hire.
• MSN, MBA or MHA preferred
• Current BLS certification Required
• Previous management experience required
• Experience working in a healthcare or clinical setting required
  

Essential Job Duties:

Pillar of Focus: People

• Provides/plan/maintains staffing patterns based on unit needs to provide continuity of care based on volumes- balanced schedule to meet volume on unit/shift/weekend
• Recruits, interviews, and selects qualified staff for unit: utilize behavioral based interview techniques, peer interviewing and ensure shadow experience for qualified and cultural fit, replacement of vacancies timely- set up interviews within 2 business days, disposition in UKG throughout process
• Coordinates employee orientations, counseling, and team member development activities. 
• Provides timely and productive/honest feedback to encourage change in behavior, team member development- when observed or communication of education needs- act promptly to provide to team members. Timely and frequent check in w/ new orientee biweekly
• Completes fair annual evaluations on team members
• Adheres to the disciplinary process with supportive documentation: provide written documentation clear, concise, factual and accurate to reflect and support disciplinary actions after proper investigation with support of HR
• Demonstrates executive presence amongst peers and team members
• Promotes open communication- team member rounding/accessibility & visibility on all shifts. This includes team member rounding routinely on all shifts
• Conducts monthly staff meetings
• Manages conflict effectively Promotes & rewards all team members through encouragement and role modeling
• Supports hospital and nursing events routinely, may include after-hour events
• Ensure support Pathways to Excellence standards & shared governance model through active unit councils and representation on hospital council

• Consistent adherence and application of policies

• Works with the Administrative Director on clinical ladder pathways for non-nursing team members.
• Collaborates on interdisciplinary and community outreach programs.

Pillar of Focus: Finance

• Assists the Administrative Director with the development and maintain a fiscal plan (budget) for the department – communicate identified needs (equipment/supplies) or initiatives for next year
• Demonstrates financial stewardship by continually identifying areas for improving cost containment and cost reduction (ex: contract labor reduction, supply cost, etc.)
• Reviews and adjusts staffing according to productivity measures- Assist in managing resources with charge nurse
• Maintains team member profile in relation to labor budget- position control
• Post open vacant positions timely and appropriately to maintain balanced position control
• Assists Director with capital purchases and planning for needs of the department

• Oversees payroll for department- take note of incremental overtime, lunch breaks, change department (floating), etc.

Pillar of Focus: Quality

• Ensures that safety risks to patients are minimized by always maintaining regulatory state of readiness.
• Maintains knowledge of regulatory requirements (Federal, state, local, life safety codes, DBHDS, etc.)
• Manages unit equipment- utilizes Biomed appropriately for repairs
• Performs unit safety/regulatory checks quarterly- examples: Ligature Risk rounds, EOC rounds, routine chart audits, etc.)
• Audits unit/staff quarterly for unannounced surveys

• Demonstrates ownership over quality for respective area by implementing improvement projects and ensuring best practice standards. In collaboration with Director, develops and maintains an ongoing quality improvement program for department- maintains Quality board for staff, monthly staff meeting to review opportunities. Sets aggressive goals for department through QAPI.
• In collaboration with staff, develops and initiates practices/procedures supported by evidence-based research- process improvement

• Manages occurrence reports through investigation, review, and documented in timely manner- review and opportunity brought back to team members for feedback to influence change.
• Appoints staff representation to hospital-wide efforts
• Routinely round and collaborate with physicians and APP’s within your respective areas
• Drive service recovery through timely follow up and collaboration with patient and families
• Drive throughput initiatives within your respective areas

• Drive patient satisfaction by monitoring department scores, review comments, investigate opportunities, NLR (80 % leader/ 20% charge), and improvement initiatives in collaboration with Director of Patient Experience.
• Responsible for quality metrics and improvements in Press Ganey score, patient access and KPI’s.

Pillar of Focus: Growth (Leader)

• Assumes responsibility for own personal continuing education and developmental needs- continually evaluate oneself for improvement and seek resources to improve and expand knowledge and foster growth
• Continually enrich personal knowledge and clinical excellence
• Fosters positive public relations for unit, patient care divisions, and organization at large (interactions with other units & leadership & organizations at large through demonstration of professionalism in all settings)

• Serves on professional organization/specialty certification
• Represents Augusta Health externally through poster presentations, public speaking engagements, etc.
• Assists with operationalizing growth in the community with data driven metrics.

Pillar of Focus: Workplace Wellness / Growth (Team Members)

• Provides and establishes a climate conducive to meeting the educational needs and efforts of the unit.
• Continually assesses educational needs of the staff: identify needs and initiate or collaborate with education department to meet need
• Coordinates educational in-services for staff
• Schedule reflects time off for workshops, seminars,
• Accountable for the overall education of the department
• Ensures the staff educational files are complete- paperwork completed

• Establish and maintain collaborative relationships – develop improvement initiatives based upon engagement
• Routine team member rounding to foster relationship & growth

Clinical Management

• Completes daily assignments based on patient scheduling,  staff availability, and care needs
• Delegates tasks as appropriate
• Provides input and updates to practice guidelines and policies for department
• Open communication within department, staff, and other departments as needed
• Demonstrates advocacy role for patients and family
• Serves as the clinical resource person and assists team members as needed- clinical expert in area of specialty.
• Assess unit needs based on patient movement/turnover and makes appropriate changes based on patient needs, staffing, and room availability- drives throughput and admissions
• Uses professional judgement and critical thinking in decision making process
• Intervenes and assist team members with provider conflict.
• Ensures staff huddles to enhance communication and patient care.

Some benefits of working at Augusta Health include: 

Generous paid time off to promote work life balance
Competitive Pay
Retirement Plan
Medical, Dental, and Vision Benefits
Free onsite parking
Tuition reimbursement
Onsite childcare

Company Information:

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity:

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.