Cardiac Call Center Leader

The Patient Access Leader is responsible for overseeing the daily operations of the patient access and scheduling team. This role provides leadership, direction, and support to staff while ensuring efficient scheduling operations, exceptional patient service, and compliance with organizational standards and procedures.

Compensation

Compensation for this position is commensurate with experience, qualifications, and market conditions.
Minimum starting pay: 22.00

Benefits

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.

Essential Duties & Responsibilities

Leadership & Operations

• Supervise and manage the patient access team and daily scheduling operations.
• Monitor productivity metrics and ensure departmental goals are achieved.
• Coordinate communication with Patient Service Representatives, Nursing Team Leaders, Practice Administrators, and department leadership.
• Ensure accurate and efficient scheduling of patient visits and diagnostic testing.
• Assist with schedule maintenance, staffing adjustments, and template modifications as needed.
• Serve as a liaison between clinic operations and the patient access department.
• Address operational concerns and communicate issues or proposed changes to leadership.

Staff Management & Development

• Assist with recruitment, onboarding, orientation, and training of patient access staff.
• Provide ongoing coaching, support, and performance feedback to team members.
• Promote a positive, professional, and patient-centered work environment.
• Conduct employee evaluations and counsel staff when appropriate.
• Maintain appropriate staffing levels to support departmental needs.
• Review and approve time-off requests in accordance with staffing requirements.
• Ensure team members are trained on departmental tools, policies, procedures, and compliance standards.

Patient Care & Compliance

• Ensure accurate documentation within the electronic medical record (EMR).
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Support compliance with all organizational policies, procedures, and regulatory standards.
• Collaborate with HIM/EMR teams to support workflow improvements and documentation quality initiatives.
• Perform Patient Access Representative duties when operationally necessary.
• Perform additional duties as assigned in support of organizational goals and patient care initiatives.

Standards of Performance

• Maintain a professional, organized, and safe work environment.
• Demonstrate strong time management and teamwork skills.
• Communicate effectively with patients, physicians, staff, and leadership.
• Complete assignments accurately and within established timeframes.
• Maintain professionalism and positive working relationships at all times.
• Adhere to all compliance, documentation, privacy, and security standards.
• Support the mission, values, and patient-centered philosophy of the organization.

Qualifications

• Previous patient access, healthcare scheduling, or medical office experience preferred.
• Prior leadership or supervisory experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Experience with EMR systems and healthcare scheduling platforms preferred.
• Ability to work collaboratively in a fast-paced healthcare environment.