Responsible for handling complex consumer and commercial debit/credit card account inquires, processing daily reports, Debit Card ATM disputes, stop payments and provide assistance for credit card fraud and non fraud disputes all received by phone, mail, and electronic channels. On a daily basis, provides Tier II support for internal departments and responds to member inquiries via the Card Operations phone queue, addressing issues related to debit and credit card services. Core tasks include processing debit and credit maintenance requests, card reissuances, and perform a range of monetary and non-monetary transactions. In addition, executing non fraud ATM disputes and Credit Card dispute case management. All tasks are expected to be performed while adhering to quality control and producitivity standards. Expected to handle incoming escalations and efficiently deliver a great member experience while adhering to regulations and SSFCU procedures. Collaborates with multiple departments to include Risk Management, Account Services and Asset Recovery. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.