Job DescriptionPosition Summary:If you are friendly, highly motivated, and passionate about leading a team and helping grow our Car Wash Business we invite you to come and Grow With Us! The Car Wash Manager is responsible for managing and operating a Tunnel Car Wash with annual revenues of $600k - $1.5M. You will be responsible for overseeing a staff of 6-8 Car Wash associates and ensuring the daily car wash operation runs efficiently while maintaining high standards to the overall appearance and cleanliness of the car wash property. You will report directly to the Site Operations Manager. Responsibilities:Manage day to day operations and communicates effectively with the Site Operations ManagerDriving Club memberships that will help drive sales and profitability Effective P&L management through monitoring of chemicals, utilities, and other expenditureDemonstrate leadership attributes to include, building and maintaining trust with the Car Wash team by setting clear and measurable goals, holding self and team accountable, and communicating frequently and effectively. Build and develop a strong team by interviewing & hiring new team members, training, scheduling, coaching, offering timely feedback on performanceManages team performance by providing feedback, coaching, delegation and direction and executing all progressive disciplinary actions per company policy, including terminations and annual reviewsLead a team of Car Wash associates in a fair, consistent, impartial and timely manner, supporting and enforcing all State & Federal laws along with Company policies and proceduresAchieve operational excellence, develop performance goals aligned with the Company's Operational objectives, hit financial goals (Sales/expenses to budget, net profit) Maintain the overall appearance and cleanliness of the car wash by performing and delegating the cleaning of facility, equipment room, exterior grounds and vacuum area and ensures everything is kept in the appropriate place and organized Ensures all equipment (Payment stations, wash equipment, power washer, vacuums) are kept operational. When an issue does arise they are able to resolve the issue or submit a Service Channel ticket Greet all guests in a friendly manner to make them feel welcomed and appreciated and provides assistance, when needed, in any area concerning car wash process or at the vacuums Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent mannerAbility to work in a fast paced work environment Training of any new Car Wash associatesAssist Site Operations Manager in-store with any duties needed when the Car Wash is closed or during slow business times due to poor weather Working Relationships:Site Operations Manager, Store Manager, Car Wash Program Manager, District Manager, Store team members, Company personnel, and various vendors.RequirementsMinimum Education: N/APreferred Education: High School or GEDMinimum Experience: 6-12 months car washPreferred Experience: Prior Car Wash Supervisor/Manager experience preferredLicenses/Certifications: N/ASoft Skills: Comfortable talking and interacting with guests and team membersHigh energyOrganized and ability to work independently Team oriented; willing to give extra effort to help others Hours & Conditions: Scheduling This position is Full-time and involves working a variety of hours, day and night, as EG America Car Wash and retail locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.Travel 5% - to cover other locations as needHours & Conditions Full time (48 hours)Other Specialized work attire requirementsPhysical Requirements Ability to stand/walk 8 hours a day; ability to lift 40 lbs, reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures).
Cumberland Farms is a privately owned family run business that has been around for almost sixty years with a corporate facility in Framingham, MA. We started back in the 50’s and through the years have grown to over 600 convenience stores ranging from Maine to Delaware as well as a group of stores in Florida.
In 2005, Cumberland Farms completed the acquisition of Gulf Oil LP and is now known as The Cumberland Gulf Group.
In May of 2009 Cumberland Farms and Gulf Oil moved into our new state-of-the-art business support campus in Framingham, Massachusetts. It is a beautiful, remarkable facility that will help lift both of these great companies to new heights for years to come.
It is also the culmination of an ideal we set in motion several years ago. The fact is, Cumberland Farms and Gulf Oil are sharing a whole lot more than a corporate website, office space and administrative resources.
We are also sharing a philosophy, and a vision to become the premier brands of choice forthe on-the-go world.
This commitment will, in turn, elevate these two brands to be the envy of our competitors, irreplaceable to our customers, and a point of pride to all of our employees.