ReferSaveApplyJob ID: 52911
Description: Positions Location: Carson City, MI Job Description
General Purpose of Job: Process, coordinate, and schedule patient referrals and follow up appointments. Provide support and perform a variety of secretarial/administrative tasks for the department. Responsible for creating an experienced based service by greeting every patient using AIDET while performing check in/check out duties. Responsible for accurately gathering pertinent patient information and patient preferences during the scheduling and registration process.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Process and schedule patient appointments including oncology and non-oncology infusions, injections, and provider appointments. Displays a high level of organization and is capable of effective and efficient multi-tasking.
Greets and checks in patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel. Obtains patient's demographics, medical, and insurance information and records information; obtains insurance authorization, co-pays, co-insurance, deductibles, out of pocket expenses, and number of allowed visits. Collects all necessary information needed for proper billing.
Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters information into computer system. Contacts insurance companies regarding extensions and continuations of clinical services. Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.
Types letters, correspondence, forms, reports and other documents. Compiles and maintains department statistics; generates related reports. Performs other clerical related tasks i.e. copying and filing.
Establishes and maintains departmental records and files. Attends staff meetings and in-services as assigned.
Answer all incoming, outgoing, and inter-hospital phone calls using AIDET. Relays information to proper team member, takes messages, answers all patient and team member inquiries. Documents appropriately in EPIC.
Handles confidential information on a daily basis and maintains HIPPA compliance. Order office supplies for department.
Job Requirements
General Requirements
• BLS certification • Professional certification preferred
Work Experience
• Minimum of two years of advanced secretarial training and/or experience • Minimum of 6 months experience with EPIC scheduling applications within the past year • Coursework/training in office management, business or related fields preferred • Secretarial/administrative experience in a medical related field preferred • Customer service experience and Medical Terminology preferred
Education
• High school diploma or GED
Specialized Knowledge and Skills
• Self-discipline, excellent communication skills, a high degree of personal motivation and team work skills • History of outstanding customer service skills • Ability to prioritize and demonstrate the ability to handle multiple priorities • Strong attention to details • History that exhibits outstanding dependability and ability to work independently • Typing speed of 40 wpm • Proficient in medical terminology • Proficient in using multi-line phone system • Working knowledge of office and registration procedures • Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to all levels of staff, patients, families, and others
Presents self in a warm, professional and caring manner Demonstrates professional appearance Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and handle information of a confidential nature
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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Job Family: Administrative/Clerical
Requirements: Shift: Days, Days, Degree Type / Education Level: High School / GED, Status: Part-time Non-Benefit Eligible, Part-time Non-Benefit Eligible, Facility: Sparrow Carson City, Sparrow Carson City, Experience Level: New Grad, New Grad