Car Rentals, Communication Skills, Customer Satisfaction, Customer Support/Service, High School Diploma, Needs Assessment, Payment Processing, Problem Solving Skills, Rentals, Resolve Customer Issues
LOCATION
Cape Canaveral, FL
POSTED
30+ days ago
Benefits:
Bonus based on performance
Employee discounts
Free uniforms
Benefits/Perks
Competitive Compensation - Earn Commission + Base Pay
Great Work Environment
Employee Discounts
Job Summary We are seeking a Car Rental Agent to join our team! As a Car Rental Agent, you will warmly greet each customer that walks through the door, assist in finding or making reservations for them based on their needs for the trip, and ensure the customer understands the rental agreement and potential charges. You will also process payment for the vehicle, resolve customer issues quickly and professionally, and overall represent the company with each interaction. The ideal candidate has excellent customer service and communication skills, and an excellent eye for details.
Responsibilities
Greet customers and ascertain their needs
Assist them with their existing reservations, or work with them to find a solution to their vehicle issues
Explain the rental agreement and terms to each customer, and assign them keys
Accept and process payment
Address any concerns quickly and professionally, and do your best to make sure each customer is satisfied
Qualifications
High School Diploma or Equivalent
Excellent communication skills
Excellent customer service skills
The ability to work well in a fast-paced, team environment