Capturis - Client Representative

When you join Capturis, youre joining a team thats been rooted in Mandan, ND for more than 25 years. As part of the Conservice family, the nations leading utility management provider, were backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Capturis team you know and trust.

Location: In Office with an option for hybrid after training

Schedule: 6 AM - 3 PM CST, 7 AM -4 PM CST, 8-5 PM CST

Overview

Client Representatives are the main point of contact for all of our clients. They effectively and efficiently resolve all client concerns by closely monitoring issue trends, consistently proposing system improvements, expertly communicating with clients, and strategically delegating to other team members. We value analytical thinking, so you will need to be able to independently reason and make unaided decisions. If you love working with clients, have excellent communication skills, are self-accountable, like to be challenged, and are looking to use your skills in a professional environment, then this position is for you!

Responsibilities

As a Client Representative, you will:

• Assist clients in all aspects of application and support including troubleshooting, training, and on-going support
• Train and manage high-end client and marketing reports including exception reports, payment notification reports, and weekly status reports
• Facilitate recurring client meetings

Maintain internal collaboration with our operational teams

Qualifications & Preferred skills

• Strong written and verbal communication skills
• Ability to prioritize and manage work
• Excellent research and problem solving skills with a strong attention to detail
• Time management and organization
• Self-motivated
• Ability to work with urgency