Captive Program Manager

Artex is a global leader in the alternative risk space and the 3rd largest Insurance Manager in the world, with 1,000 employees across the globe and 5000 clients. Our employees work together to conceive, design, and manage alternative risk transfer solutions that help our clients manage today’s challenges and tomorrow’s opportunities.

The Program Manager is responsible for delivering exceptional customer service and establishing relationships with clients. This role will collaborate with other team members to achieve goals, constantly seek improvement and will demonstrate the Artex values. The Program Manager works closely with the Captive Director, Assistant Captive Director, Program Assistant and other team members in servicing designated groups of clients as it relates to the annual program renewal process, and various other responsibilities. The Program Manager is accountable for delivering high quality and efficient service to both internal and external clients by managing the overall workflow processes.

Captive Renewal Management                                                                                                                                                                                                            

• Lead the end-to-end captive renewal submission process ensuring timely and accurate collection of exposure and loss data. Validate all necessary information has been received to submit the captive renewal submission to the various service providers.
• Engage with carrier to obtain renewal coverage template and updated policy forms.
• Guide Program Assistant with timely issuance of renewal proposals and confirmations of binding.
• Secure necessary source documents and request captive renewal invoices.
• Manage the policy issuance process.

Financial and Compliance Oversight

• Coordinate and ensure accurate
• Review member policies to ensure compliance with program renewal terms and conditions.
• Process policy year-end audits, including preparation of the Audit Factor Worksheets and verifying the accuracy of the audit documents.
• Coordinate and distribute loss summary information to service providers.
• Provide essential data to service providers for preparation of captive financial statements.

Client and Program Support

• Onboard new clients into the captive program.
• Maintain positive and professional relationships with captive service providers and brokers.
• Proactively anticipate client and program needs, identifying and implementing effective solutions.
• Provide training and collaborate with the Program Assistant to ensure smooth and efficient daily operations.

Board Meeting Coordination

• Schedule pre and post board meeting Teams calls.
• Create agendas, compile meeting material, and manage the distribution of materials for board meetings.
• Coordinate attendee list, name badges and tent cards.

Administration and Other Duties

• Perform additional tasks as assigned to support overall success of the captives.

Requirements:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 5 or more years client coordination and/or claims management experience
• Property & Casualty license
• Working knowledge of Microsoft Windows applications and MS Office
• Proven experience in administration roles and servicing client accounts
• Solid understanding of the insurance brokerage industry and its operations
• Proficient in leveraging technology to enhance productivity and ensure high-quality outcomes
• Excellent time management skills with ability to prioritize task effectively in a fast-paced environment
• Ability to build and maintain professional relationships with internal teams and external partners
• Resilient and adaptable mindset to navigate shifting priorities and challenges
• Enthusiastic team player with a collaborative approach to working with colleagues and stakeholders

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.