Capacity Planning Manager, Amazon One Medical Customer Care, Amazon One Medical

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Analysis Skills, Automation, Capacity Management, Data Analysis, Data Entry, Data Management, Data Visualization, Healthcare, Healthcare Customer Service, Model Validation, Network Support, Predictive Modeling, Preventive Medicine, Primary Care, Process Improvement, Psychiatry and Mental Health, Research Skills, Statistical Modeling, Statistics, User Interface/Experience (UI/UX), Workforce Planning
LOCATION
Seattle, WA
POSTED
9 days ago

Amazon One Medical is revolutionizing healthcare delivery as part of Amazon"s commitment to being Earth"s most customer-centric company. For over fifteen years, we"ve provided innovative primary care solutions combining seamless in-office and 24/7 virtual care services, on-site labs, and comprehensive programs for preventive care, chronic care management, common illnesses, and mental health support.

We"re seeking an exceptional Senior Workforce Planning Analyst to transform complex data into actionable business insights that optimize our care delivery capacity. This role is crucial in supporting our nationwide network of offices and virtual care teams through sophisticated analysis and scalable solutions.

Key job responsibilities

We are seeking a Senior Workforce Planning Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The ideal candidate will draw upon advanced analytical, problem-solving skills, and passion for delivering business insights and analytics. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun.

The complexity of research and skills for a Senior Workforce Planning Analyst goes well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for establishing scalable, efficient, automated processes for large-scale data analyses, statistical and predictive model development, validation and implementation maintaining front end code.

You are not required to have deep coding knowledge, but an ability to be a quick learner and gain proficiency is required. This role will have high level visibility due to the nature of the toolsets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that will shape the future of primary care delivery at Amazon One Medical.

About the Company

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Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles