Campus Financial Aid Representative

Posting Details

Posting Summary

Working Title Campus Financial Aid Representative Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 28000324 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Fairfax County - 059 Hiring Range $55,000/yr Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

M-F 8:30 am -5:00 pm. Mondays 10:30 am - 7:00 pm as scheduled

Sensitive Position No Job Description

General Description: By developing and applying consistent policies and procedures that meet federal, state and institutional requirements, the Office of Financial Aid and Support Services attempts to eliminate financial barriers for students who likely would be unable to pursue postsecondary education without financial assistance.

Duties and Tasks:

• To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process over the phone, by email, or by in-person consultations.
• To coordinate assistance with appropriate policies and regulations.
• Assist with the organization and completion of outreach activities.
• Assist the Campus Financial Aid Manager or his/her supervisor, as requested, with other financial aid-related projects and tasks.
• Assist students in the financial aid office or offsite workshops in completing the online FAFSA application and all Financial Aid related requirements, such as verification or Master Promissory Note/Entrance Counseling completion.
• Analyze financial aid information provided by students on FAFSA to determine accuracy, completeness, and correctness.
• Identify discrepancies related to information provided on documents vs. information provided on FAFSA vs. information provided in the NOVA system.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSAs:

• Strong customer service skills and abilities to include familiarity with computer applications related to financial aid as well as student information systems.
• Knowledge of office procedures, various office equipment, and excellent communication and organization skills.
• Ability to work well with students, staff and other offices for successful resolution to difficult problems
• Ability to work independently in identifying and addressing the student's financial aid needs as they relates to the application process.
• Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs.
• Ability to work under pressure and to manage multiple tasks and demands.

Minimum Qualifications:

• Experience in a customer service setting.
• Familiarity and experience with various software applications and reporting tools, including Microsoft Office Suite tools.
• Experience with diverse populations

Additional Considerations

Additional Considerations:

• Experience working with the PeopleSoft student information system
• Bilingual - Spanish
• Experience utilizing Financial Aid Professional Resources (NASFAA, FSAPartnerConnect, IFAP, VASFAA)

Operation of a State Vehicle No Supervises Employees No Required Travel

may have some travel

Posting Detail Information

Posting Number CLS_4615P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/28/2026 Job Close Date 08/11/2026 Open Until Filled Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/99099

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have demonstrated customer service experience?

• Yes

• No

• • Do you have experience with various software applications and reporting tools, including Microsoft Office Suite tools?

• Yes

• No

• • Do you have experience working with diverse population?

• Yes

• No

• • I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.

• Yes

• No

• • Do you now or in the future require visa sponsorship to work in the United States?

• Yes

• No

• • Are you applying for this position to satisfy an OPT training requirement for your educational program?

• Yes

• No

• • I understand this position will not be eligible for telework during the probationary period of employment, but may be eligible thereafter, based on state mandates and college business needs.

• Yes

• No

• • I understand this position is located in Virginia and I will be required to reside in Washington DC, Maryland, or Virginia. (DMV) area.

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Unofficial Transcripts
• Other Document
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)