Campground & Visitor Experience Staff (Seasonal)

Position: Campground & Visitor Experience Staff (Seasonal)

About Wolfe's Neck Center

Wolfe's Neck Center for Agriculture & the Environment is building an ecologically and economically resilient food system in the Northeast through regenerative agriculture. Based on a diversified, organic farm of over 600 conserved acres on the coast of Maine, our nonprofit works to accelerate food systems change through public education, farmer training and market development, and agricultural research and innovation. With its demonstration farm, oceanfront campground, wooded trails, and historic buildings, our vibrant campus serves as a unique hub for education and exploration.

Wolfe's Neck Oceanfront Camping (WNOC)

Wolfe's Neck Oceanfront Camping is a vital part of the Wolfe's Neck Center organization and its mission. For over 50 years, WNOC has welcomed campers from all over the world to our more than 600-acre campus, including four miles of oceanfront along Maine's coastline. Encompassing 150 tent and RV sites, 5 Cabins and A-Frames as well as comfort and quiet camping options, WNOC provides a variety of outdoor camping and recreation experiences to help individuals and families connect with the outdoors, food, and farming.

Position Summary

WNOC Campground & Visitor Experience Staff are the forward facing team that make sure our thousands of yearly visitors have a welcoming, safe, and meaningful experience at Wolfe's Neck Center. From answering questions, ringing up Farm Store & Farm Cafe purchases, managing campground reservations, to phone calls, recommendations for programs, and ways to enjoy this special place, our Campground & Visitor Experience staff are friendly and informative ambassadors for the entire organization. Applicants with particular interest or background in outdoor recreation may be trained to work with our expanding recreational rentals program.

Responsibilities:

• Provide a friendly and welcoming environment to all visitors across the campus as an ambassador for Wolfe's Neck Center
• Operate a Point of Sale system and cash register for sales in either our Farm Store or Farm Cafe
• Perform campground check-in duties including answering questions, explaining policies, and promoting programs and experiences

• Communicate regularly with other departments (farmers, education team, facilities) to stay informed about events & programs
• Learn and use online platform (CampLife) for campground reservation management
• Register visitors for recreational rentals (kayaks, paddleboards, bikes, & camping gear) and educational programs
• Assist in Farm Store tasks in collaboration with the Campground Manager, other Farm Store Staff and Supervisors i.e. stocking, labeling, etc.
• Answer phones and respond to questions about campground reservations
• Provide occasional support to the housekeeping team with cleaning of campsites, cabins, and bathhouse facilities

• Perform other duties as requested by the Visitor Experience Supervisor and Campground Manager
• Potential for responsibilities on our outdoor recreation team assisting guests with rental equipment, teaching basic skills (on land), and maintaining a clean and organized rental fleet

Qualifications:

• Strong customer service skills, with experience in a retail or hospitality setting
• Experience using 'Square' Point of Sale software or similar systems
• Ability to work well under pressure and in busy environment
• Excellent verbal and interpersonal communication skills
• Maintain professional working relationships with staff, volunteers, and visitors
• Highly organized, energetic, and collaborative team player
• Flexible in regards to work assignments and task flow

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: lifting up to 40 lbs. with frequent carrying, crouching, walking, kneeling; use of hand trucks and the operation of a golf cart and UTV side by side to move stock.

Requirements:

• This is a seasonal position that runs from late April/early May through November 1st. A commitment to the entire camping season is preferred but not necessary
• Evenings, weekends, and holiday work will be required due to the 7 day- a- week operations of the campground
• WNOC Staff must legally be able to work in the United States (we cannot provide VISA sponsorship)

The requirements listed here are representative of the knowledge, skill, and/or ability required to perform this job successfully. If you do not fit this description perfectly but believe that you would be a good fit for this position, please do not hesitate to reach out with questions or apply. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Benefits:

• Hourly rate of $16.00 - $18.00, based upon experience, to be paid on a semimonthly basis on the 5th and 20th of the month

• Potential for low-cost RV or tent sites are available
• Free rentals for bikes, kayaks, paddleboards, and canoes (dependent on availability)
• Discounted oceanfront camping (dependent on availability)
• 25% discount in the Farm Café and Farm Store

Non-Discriminatory Selection Process:

Wolfe's Neck Center for Agriculture & the Environment welcomes a diverse pool of candidates. In accordance with federal Equal Opportunity laws, Wolfe's Neck Center does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, sexual orientation including gender identity or expression, veteran status, or physical or mental disability in the hiring of its employees. Applicants are selected based on their ability to perform the essential functions of the job, prior work experience, and references from previous employers.

American With Disabilities Statement

Applicants must be able to perform the essential functions of this position with or without reasonable accommodation. This job description summarizes the primary duties and responsibilities of the role and may change as business needs evolve. It is not an employment contract and does not guarantee employment for any specific period; employment is at will, in accordance with applicable laws.