This full-time role involves providing front-line support for Spending Accounts and COBRA clients in an inbound call center setting, ensuring high customer satisfaction through technical assistance and problem-solving. The Support Specialist I responds to employee inquiries about accounts, processes, and platform navigation, while establishing effective communication across departments. Key responsibilities include troubleshooting, case ownership, de-escalation, and maintaining high call availability. Candidates need a bachelor’s degree, 1+ years of customer service experience, intermediate computer skills, and familiarity with web applications and Excel. Preferred skills include call center experience, bilingual fluency (Spanish/English), and knowledge of healthcare benefits. This in-office position is based in Rochester, NY, with a pay range of $20-$25/hr, offering comprehensive benefits. The role emphasizes diversity, inclusion, and equal opportunity employment.