Call Center Supervisor (Cashway Direct)

Eagle Business Credit provides working capital funding to small and medium sized businesses through invoice factoring. Our 'can do' mentality and open approach to business is a refreshing change from most financial organizations today. We pride ourselves on delivering Personal. Service. Excellence. and the ability to Make It Happen using common sense rather than a computer algorithm or a rigid set of rules and regulations. 

We are seeking a highly motivated Call Center Supervisor (Cashway Direct) to join our team. This position will be based in our Woodstock, GA office and will be an important part of our growing team. We offer an opportunity to gain valuable experience in the sales industry and contribute to the growth of our organization. If you are a motivated individual with a passion for sales and business development, we encourage you to apply. 

Why Join Our Team?

• Comprehensive medical, dental and vision insurance, include a robust wellness platform with monetary incentives
• Company-paid life and disability insurance
• Paid Time Off
• Flexible Spending Account
• HSA with company contributions
• 401(k) with 6% match
• Paid Parental Leave
• Tuition Assistance

Job Overview

The Call Center Supervisor (Cashway Direct) leads and develops an outbound sales team, both in-office and remote. This role focuses on driving team performance, managing sales pipelines, and ensuring the team generates qualified opportunities that turn into funded deals.

The supervisor is responsible for coaching, monitoring daily activity, enforcing best practices, and making sure all leads are handled quickly and professionally. They also ensure accurate Salesforce tracking and maintain accountability across the team.

This position requires a hands-on leader who can improve processes, motivate employees, and work closely with leadership to ensure smooth operations from initial contact through funding. Strong organization, communication, and leadership skills are essential to balance performance management and team development while maintaining a positive, high-energy work environment.

Key Responsibilities

• Lead, coach, and develop a team of 8+ Business Development Associates
• Drive team performance to meet or exceed daily, monthly, and quarterly KPIs and revenue targets
• Conduct regular one-on-one coaching, call monitoring, and pipeline reviews
• Manage hiring, onboarding, performance management, and retention of team members
• Ensure timely lead response and consistent follow-up across inbound and outbound opportunities
• Maintain strong Salesforce (CRM) discipline and accurate activity tracking
• Monitor and report on team KPIs (call volume, conversion rates, pipeline activity, revenue, etc.)
• Lead daily team meetings and communicate clear performance expectations
• Partner with Marketing, Underwriting, Operations, and leadership to support business goals
• Foster a positive, high-energy, and performance-driven team culture across hybrid teams

Experience & Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field (or equivalent experience)
• 3+ years of leadership experience in a call center, sales, or high-volume environment
• Experience managing teams of 6+ employees, including remote team members
• Proven ability to build, develop, and improve team performance
• Experience with Salesforce or similar CRM systems
• Industry experience in financial services, logistics, or B2B services preferred

Annual Salary $65,000 - $70,000

EEO STATEMENT: Eagle Business Credit, LLC is an Equal Opportunity employer.  All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.