We are seeking in-person Call Center Specialists in Wilmington, NC to build strong member relationships by providing exceptional customer service, troubleshooting, and handling financial transactions.
Responsibilities include answering calls, explaining products, opening accounts, assisting with research, processing bank wires, and promoting electronic services.
Candidates should have strong communication, problem-solving, and interpersonal skills, with the ability to work efficiently in a fast-paced environment.
Required education includes a high school diploma or GED; prior call center or customer service experience is preferred but not mandatory, as training will be provided.
Physical requirements involve working in a fast-paced setting, using computers, and maintaining focus for extended periods.
We offer a competitive salary, bonus plan, comprehensive benefits, and a commitment to a positive service culture.
We are an equal opportunity employer committed to diversity and inclusion.