Call Center Specialist

Nesco Resource

Richmond, VA

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JOB DETAILS

SALARY

$14–$14 Per Hour

SKILLS

Call Centers, Communication Skills, Conservation, Customer Relations, Customer Support/Service, High School Diploma, Interpersonal Skills, Multilingual, Presentation/Verbal Skills, Regulations, Requirements Management, Resolve Customer Issues, Spanish Language, Telephone Skills, Time Management, United States Citizen

LOCATION

Richmond, VA

POSTED

11 days ago

Customer Care Representative serves as an advisor for our portfolio of Energy Conservation programs.

After 90 days of working on-site, the individual may be eligible to work a hybrid schedule consisting of 3 days on-site and up to 2 days remote. This is based on performance and subject to change at any point in the future.

RESPONSIBILITIES:
• Become proficient in our portfolio of Energy Conservation programs
• Answer inbound calls, make outbound calls as necessary to resolve customer inquiries in a timely manner
• Probe to uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
• Discuss eligibility requirements as defined in the terms and conditions
• Partner with teams to ensure timely resolution of customer inquiries
• Route customers to the appropriate Energy Conservation program
• Document customer interactions
• Other duties as assigned

QUALIFICATIONS:
Basic Qualifications:
• High School Degree or Equivalent
• Prior call center experience, prefer a minimum of 3 years prior experience in call center environment
• Working knowledge of call center practices and technology
• Polished verbal communication skills
• Interpersonal skills, ability to quickly establish rapport with customers
• We value bilingual applicants (Spanish)

Additional Qualifications:
• Schedule flexibility, evenings may be required occasionally in the future (until 8pm)
• Saturdays may be required in future (one Saturday a month)

“Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.”

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company

Nesco Resource

Companies need talent. You want job opportunities.

That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

When you need to find a job, we're your partner.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Staffing/Employment Agencies

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Employee Referral Program

FOUNDED

1956

WEBSITE

https://nescoresource.com/