Call Center Specialist CSR - EBT Program

Customer Experience Associate II

Location: East Hartford, CT (Onsite)
Pay: $19.94 per hour
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
No Nights | No Weekends

Do You Enjoy Helping People?

Are you a compassionate customer service professional who enjoys listening, solving problems, and making a difference in someone's day?

We're looking for empathetic individuals who thrive on helping others through meaningful conversations, not rushed interactions. In this role, you'll assist Connecticut families seeking Summer EBT benefits, providing guidance, answering questions, and ensuring every caller receives exceptional service.

If you're patient, detail oriented, and passionate about helping people, we'd love to hear from you.

What You'll Do

As a Customer Experience Associate II, you will serve as the first point of contact for families calling about Summer EBT benefits. Every conversation is an opportunity to provide support, accurate information, and a positive customer experience.

Your responsibilities include:

• Answer incoming customer calls professionally and courteously.
• Assist callers with application status, application questions, and requests for additional information.
• Accurately document every customer interaction.
• Research customer inquiries and provide clear, accurate information.
• Escalate calls appropriately when needed.
• Process complaints following established procedures.
• Enter and update information within multiple computer systems.
• Monitor trends in customer inquiries and report recurring issues.
• Meet daily quality, productivity, and customer service goals.
• Participate in ongoing training and quality improvement initiatives.

What We're Looking For

Minimum Qualifications

• Associate degree preferred, OR
• At least 6 months of recent call center customer service experience

Preferred Experience

• Medicaid, CHIP, healthcare, or human services experience
• Public assistance or government program experience

Required Skills

• Outstanding customer service with empathy and professionalism
• Strong verbal and written communication skills
• Excellent active listening skills
• Ability to remain calm under pressure
• Strong problem-solving and critical thinking abilities
• Accurate data entry and documentation skills
• Ability to multitask while maintaining attention to detail
• Comfortable working with diverse populations
• Proficiency with Microsoft Office and computer systems
• Ability to maintain confidentiality
• Bilingual (English/Spanish) is a plus

Why You'll Love This Opportunity

• Monday through Friday schedule
• No evenings or weekends
• Stable full-time hours
• Supportive team environment
• Opportunity to help families throughout Connecticut
• Paid at $19.94 per hour

Apply Today!

If you're an empathetic customer service professional who enjoys helping others, solving problems, and making every conversation count, we encourage you to apply today.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.