Call Center Service Representative Junior Jobs in USA, CA, Downey | Rose International Job
Rose International
Downey, CA
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JOB DETAILS
SALARY
$25–$25 Per Hour
JOB TYPE
Temporary
SKILLS
Business Processes, Call Centers, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Healthcare, High School Diploma, Multitasking, Operations Guidelines, Operations Processes, Organizational Skills, Performance Management, Quality Management, Resolve Customer Issues, Team Player, Work From Home
LOCATION
Downey, CA
POSTED
5 days ago
Required Education: High School Diploma or equivalentPreferred Education: College degree or aboveRequired Qualifications/Skills/Experience: Minimum 1 year of related experience required Strong phone call center and customer service experience required Service recovery experience is required Excellent attention to detail and documentation skills Ability to work independently and maintain high quality performance Strong communication and organizational skills Ability to multitask in a fast-paced environment Fully onsite during orientation and training period Remote work eligibility will be based on management discretion after demonstrated independence and high performancePreferred Qualifications/Skills/Experience: Experience with EPIC preferred Knowledge of Member Benefits Eligibility systems within Foundations preferredOverview: Seeking a high-performing customer service professional to support transportation coordination and member support services This role requires strong phone communication, accurate documentation, and the ability to provide excellent customer service experiences Fully onsite during orientation/training in Downey, CA with potential for partial remote work based on performance and management approvalJob Summary: The Customer Service Representative will handle inbound and outbound phone calls, document interactions accurately, and assist with setting up transportation requests within the internal ordering system The ideal candidate will demonstrate professionalism, strong customer service skills, and the ability to work efficiently in a team-oriented environmentJob Responsibilities: Handle high volume inbound and outbound customer phone calls Accurately document all phone call interactions within internal systems Assist members with transportation setup and coordination requests Provide exceptional customer service and service recovery support Maintain professionalism and attention to detail in all interactions Follow department procedures and operational guidelines Work collaboratively with internal teams to resolve customer issues Meet productivity and quality expectationsWork Location: Fully onsite during orientation and training Partial remote work may be offered upon management discretion If remote, worker must remain local to the office Parking available onsiteDress Code: Business CasualInterview Process: Virtual interview process In-person interview may also be possibleAdditional Information: High performers strongly preferred References are welcomeIndustry: Healthcare **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.