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Call Center Sales Representative

MCI Careers

Killeen, TX

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JOB DETAILS
SKILLS
ARM (Advanced RISC Machine), Accounts Receivable Management, Background Investigation, Business Process Management, Business Process Outsourcing, Business Services, Call Center Operations, Call Centers, Claims Processing, Cloud Computing, Communication Skills, Contact Management, Cost Control, Credit and Collections, Customer Experience, Customer Relations, Customer Support/Service, Disability Insurance, English Language, Exceeded Sales Goal, Financial Services, Government, Healthcare, High School Diploma, Information Technology & Information Systems, Marketing, Negotiation Skills, Performance Metrics, Persuasion Skills, Problem Solving Skills, Promotional Programs, Record Keeping, Retail, Sales, Sales Closing Skills, Set Goals, Software Development, Spanish Language, Technical Support, Telemarketing, Telesales, eCommerce
LOCATION
Killeen, TX
POSTED
1 day ago
LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team!

We're hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued, and your success is rewarded.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

:

POSITION RESPONSIBILITIES: Key Responsibilities:
  • Make outbound calls to potential and existing customers
  • Promote and sell products or services tailored to customer needs
  • Handle objections and close sales effectively
  • Meet or exceed sales quotas and performance metrics
  • Maintain accurate records of sales activities and customer interactions
  • Follow up on leads and respond to customer inquiries
  • Stay informed about product updates, promotions, and offerings
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be 18 years or older
  • High school diploma or GED required
  • Fluent in English and Spanish (spoken and written)
  • Strong sales and persuasion skills
  • Excellent communication and negotiation abilities
  • Ability to work in a fast-paced, target-driven environment
  • Previous sales or telemarketing experience is a plus
ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team!

We're hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued, and your success is rewarded.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

:

POSITION RESPONSIBILITIES: Key Responsibilities:
  • Make outbound calls to potential and existing customers
  • Promote and sell products or services tailored to customer needs
  • Handle objections and close sales effectively
  • Meet or exceed sales quotas and performance metrics
  • Maintain accurate records of sales activities and customer interactions
  • Follow up on leads and respond to customer inquiries
  • Stay informed about product updates, promotions, and offerings
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be 18 years or older
  • High school diploma or GED required
  • Fluent in English and Spanish (spoken and written)
  • Strong sales and persuasion skills
  • Excellent communication and negotiation abilities
  • Ability to work in a fast-paced, target-driven environment
  • Previous sales or telemarketing experience is a plus
CONDITIONS OF EMPLOYMENT: All MCI Locations
  • Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: . click apply for full job details

About the Company

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MCI Careers