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Call Center Sales Representative II (Experienced)

MCI Careers

Killeen, TX

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JOB DETAILS
SKILLS
ARM (Advanced RISC Machine), Accounts Receivable Management, Background Investigation, Business Process Management, Business Process Outsourcing, Business Services, Call Center Operations, Call Centers, Claims Processing, Cloud Computing, Communication Skills, Conflict Resolution, Contact Management, Cost Control, Credit and Collections, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Financial Services, Government, Healthcare, High School Diploma, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multitasking, Needs Assessment, Outbound Call Centers, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Product Programs, Promotional Programs, Resolve Customer Issues, Retail, Sales, Sales Prospecting, Scripting (Scripting Languages), Set Goals, Software Development, Systems Administration/Management, Team Player, Technical Support, Telesales, Time Management, Track Customer Issues, Transaction Processing/Management, Typing, Up-Selling, Writing Skills, eCommerce
LOCATION
Killeen, TX
POSTED
1 day ago
LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you!

We're seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you'll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world's most recognized brands.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

:

POSITION RESPONSIBILITIES: Key Responsibilities:
  • Make outbound calls to existing and prospective customers
  • Promote and sell products and services tailored to customer needs
  • Upsell and cross-sell based on customer profiles and preferences
  • Actively listen to understand customer needs and recommend solutions
  • Use internal systems to manage accounts and process transactions
  • Collaborate with internal teams to resolve customer issues
  • Follow scripts, policies, and procedures to ensure compliance
  • Maintain accurate records of customer interactions and sales
  • Protect sensitive customer data and ensure privacy standards are met
  • Escalate complex issues to supervisors or support teams
  • Stay up to date with training, product updates, and program changes
  • Meet or exceed attendance, punctuality, and performance goals
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be 18 years or older with a high school diploma or equivalent
  • Previous experience in a call center or outbound sales environment preferred
  • Strong verbal and written communication skills
  • Typing speed of 20+ WPM
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Basic understanding of Windows operating systems
  • Dependable, punctual, and goal-oriented
  • Excellent problem-solving and conflict resolution skills
  • Customer-focused, empathetic, and solution-driven
  • Ability to multitask and manage time effectively
  • Comfortable in a fast-paced, evolving environment
  • Strong team player with excellent interpersonal skills
ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you!

We're seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you'll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world's most recognized brands.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

:

POSITION RESPONSIBILITIES: Key Responsibilities:
  • Make outbound calls to existing and prospective customers
  • Promote and sell products and services tailored to customer needs
  • Upsell and cross-sell based on customer profiles and preferences
  • Actively listen to understand customer needs and recommend solutions
  • Use internal systems to manage accounts and process transactions
  • Collaborate with internal teams to resolve customer issues
  • Follow scripts, policies, and procedures to ensure compliance
  • Maintain accurate records of customer interactions and sales
  • Protect sensitive customer data and ensure privacy standards are met
  • Escalate complex issues to supervisors or support teams
  • Stay up to date with training, product updates, and program changes
  • Meet or exceed attendance, punctuality, and performance goals
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be 18 years or older with a high school diploma or equivalent
  • Previous experience in a call center or outbound sales environment preferred
  • Strong verbal and written communication skills
  • Typing speed of 20+ WPM
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Basic understanding of Windows operating systems
  • Dependable, punctual, and goal-oriented
  • Excellent problem-solving and conflict resolution skills
  • Customer-focused, empathetic, and solution-driven
  • Ability to multitask and manage time effectively
  • Comfortable in a fast-paced, evolving environment
  • Strong team player with excellent interpersonal skills
CONDITIONS OF EMPLOYMENT: All MCI Locations
  • Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening . click apply for full job details

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