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Call Center Sales Representative I (Entry-Level)

MCI Careers

Killeen, TX

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JOB DETAILS
SKILLS
ARM (Advanced RISC Machine), Accounts Receivable Management, Business Process Management, Business Process Outsourcing, Business Services, Call Center Operations, Call Centers, Claims Processing, Cloud Computing, Communication Skills, Conflict Resolution, Contact Management, Cost Control, Credit and Collections, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Financial Services, Government, Healthcare, High School Diploma, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multitasking, Negotiation Skills, Order Processing, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Retail, Sales, Sales Closing Skills, Sales Support, Scripting (Scripting Languages), Service Delivery, Software Development, Solution Sales, Systems Maintenance, Team Player, Technical Sales, Technical Support, Telesales, Time Management, Typing, Writing Skills, eCommerce
LOCATION
Killeen, TX
POSTED
Today
LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!

We're looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

:

POSITION RESPONSIBILITIES: Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy
  • Use product knowledge and training to recommend solutions and close sales
  • Build rapport, listen actively, and address customer needs effectively
  • Research account details and collaborate with internal teams to resolve issues
  • Manage customer accounts and process orders accurately using our systems
  • Follow scripts, policies, and procedures to ensure consistency and compliance
  • Protect customer data and handle sensitive information responsibly
  • Escalate complex issues to appropriate team members when needed
  • Stay current with training, system updates, and team communications
  • Maintain excellent attendance and punctuality
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be 18 years or older with a high school diploma or equivalent
  • Strong verbal and written communication skills
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependable, punctual, and self-motivated
  • Skilled in conflict resolution, problem-solving, and negotiation
  • Customer-focused with empathy, patience, and responsiveness
  • Ability to multitask and manage time effectively
  • Team-oriented with a positive attitude
  • Comfortable in a fast-paced, evolving environment
  • Strong interpersonal skills and relationship-building ability
Preferred Qualifications:
  • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
  • Experience in state or federal work environments
ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!

We're looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

:

POSITION RESPONSIBILITIES: Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy
  • Use product knowledge and training to recommend solutions and close sales
  • Build rapport, listen actively, and address customer needs effectively
  • Research account details and collaborate with internal teams to resolve issues
  • Manage customer accounts and process orders accurately using our systems
  • Follow scripts, policies, and procedures to ensure consistency and compliance
  • Protect customer data and handle sensitive information responsibly
  • Escalate complex issues to appropriate team members when needed
  • Stay current with training, system updates, and team communications
  • Maintain excellent attendance and punctuality
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be 18 years or older with a high school diploma or equivalent
  • Strong verbal and written communication skills
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependable, punctual, and self-motivated
  • Skilled in conflict resolution, problem-solving, and negotiation
  • Customer-focused with empathy, patience, and responsiveness
  • Ability to multitask and manage time effectively
  • Team-oriented with a positive attitude
  • Comfortable in a fast-paced, evolving environment
  • Strong interpersonal skills and relationship-building ability
Preferred Qualifications:
  • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
  • Experience in state or federal work environments
CONDITIONS OF EMPLOYMENT: All MCI Locations
  • Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint . click apply for full job details

About the Company

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MCI Careers