The TEMP Call Center Representative assists patients and external parties by managing calls, providing information, verifying demographics, and updating records in a fast-paced environment.
Responsibilities include answering calls courteously, verifying insurance coverage, scheduling appointments, responding to messages via multiple platforms, and collaborating with team members to improve services.
Qualifications include a high school diploma, bilingual English/Spanish, proficiency in computer systems (including EMR), strong communication and customer service skills, and ability to handle multiple tasks in a busy setting.
The role requires flexibility, organization, attention to detail, and adherence to confidentiality standards.
Applicants must pass a background check and demonstrate a positive, proactive attitude.