This entry-level position focuses on developing guest loyalty and managing direct marketing programs.
It involves serving as the initial contact in a call center, handling high volumes of inbound and outbound calls, and maintaining the database by entering guest information.
Responsibilities include identifying valuable guests through observation and contact, fulfilling guest requests, conducting surveys, and providing excellent customer service.
Qualifications include being at least 21 years old, strong communication skills, ability to handle diverse customer requests, basic computer proficiency, and previous customer support experience.
The role requires working in an office/casino environment, including shifts, weekends, holidays, and some light lifting, with exposure to noise and cigarette smoke.