Call Center Representative | Orangetheory - Franchise 0279
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Call Center Representative ROCKY RIVER OH 44116 Rocky River Español Call Center Representative Full Time • ROCKY RIVER OH 44116 Rocky River
Benefits
401k matching Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Wellness resources Vision insurance
Position Summary
The Call Center Representative is responsible for making outbound calls to prospective leads generated through studio marketing and referral campaigns. This role is focused on booking intro classes, increasing show rates, and supporting membership conversion efforts across multiple locations. The ideal candidate is confident on the phone, goal-oriented, and thrives in a fast-paced performance-based environment.
Key Responsibilities
• Place outbound calls to new leads and former members to schedule introductory classes. • Follow up with leads using call cadences, scripts, and studio promotions. • Consistently track and report on call activity, booking percentages, and show rates. • Communicate studio value propositions and answer basic questions about the Orangetheory Fitness experience. • Collaborate with sales and studio teams to ensure seamless handoff of booked prospects. • Use CRM tools and internal systems to update lead status, call logs, and outcomes. • Meet or exceed daily and weekly performance metrics.
Qualifications
• Previous experience in outbound sales, call centers, or fitness/wellness customer service is preferred. • Excellent verbal communication and interpersonal skills. • Self-motivated and able to work independently to meet goals. • Comfortable with scripts, sales techniques, and performance tracking. • Familiarity with CRM tools and call center systems is a plus. • Passion for fitness, health, and helping others reach their goals.
Performance Metrics
• Intro Class Booking • Prospect Show Rate • Lead Contact Rate • Follow-up compliance
We Offer
• Compensation: $18.00 per hour • 401k matching • Individual commission • Health insurance • Staff Rewards • Fitness certification discounts • Retail employee discounts • Workout for free at any of our 28 Orangetheory locations • Employee Plus One Membership Discount
About Thrive Venture Group Franchisee Area Developer
Thrive Venture Group was founded in January 2023. Headquartered in Cleveland, OH, TVG proudly operates 28 Orangetheory Fitness studios across three states: Arkansas, Ohio, and West Virginia. Thrive is comprised of deeply passionate people led by franchisees who have been with the brand since 2014, on a mission to educate and empower people to be their best selves.
Orangetheory Fitness Vision
To be the trusted global leader of innovative heart rate-based interval training.
Orangetheory Fitness Values
• Passion • Integrity • Accountability • Innovation • Community
Compensation
$18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Jobs That Make a Real Difference
About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance, so members can prove they are improving. In a 60-minute class led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC).
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life - in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life.
Diversity, Equity, and Inclusion
Orangetheory is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
Acknowledgement
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor LLC, or any of its affiliates. With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee who is solely responsible for all employment-related matters in their studio.
Privacy Policy
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisees privacy policy or contact them directly.
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Company Benefits & Perks
Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.
Flexible Schedules Workout for Free Fitness casual dress-code Passionate collaborative work environment