Call Center Representative

About Us

FHC is a growing, family-owned company established in 1999, and we invite you to be part of our team. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines. We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors.

Job Summary

We’re hiring exceptional Customer Service Representative's for a Federal Contract. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment. *Candidates must reside in GA, NC, SC or TX 

*Candidates must be eligible to obtain a Public Trust clearance, which may require U.S. citizenship. Employment is contingent upon the successful completion of a background investigation consistent with federal Public Trust requirements, which may include a credit check.

Project Hours of Operation: Monday – Friday 8:00AM -9:30 PM EST

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Manage a high volume of back-to-back inbound calls in a fast-paced contact center environment.
• Deliver consistent, efficient call handling while maintaining professionalism and accuracy under time pressure.
• Answer inbound calls and make occasional outbound calls answering general questions and/or updating account information.
• Navigate and operate multiple systems, applications, and databases simultaneously during live calls.
• Meet or exceed FHC Key Performance Indicator (KPI) expectations, including call handling metrics and quality standards.
•  Identify and communicate trends, issues, and customer feedback to management.