This onsite Call Center Representative role involves assisting clients by providing knowledgeable responses, resolving inquiries, and ensuring customer satisfaction.
You will handle basic questions, escalate complex issues, update account information, and collaborate with team members to improve workflows.
Requirements include a high school diploma or GED, strong communication skills, multitasking ability, and proficiency with basic computer applications.
Work hours start with training from 8:00 AM to 5:00 PM, transitioning to rotating shifts from 12:00 PM to 8:00 PM, including Saturdays and holidays.
The position offers a salary range of $27,200 to $38,900 annually, with benefits such as flexible vacation, 401(k) match, health plans, and career development opportunities.
Candidates must complete a Harver Assessment and participate in video interviews. Gainwell values diversity and inclusion, providing a supportive environment to grow your career in healthcare solutions.