Job Summary:
· Answers phone calls in a Corporate MedicalCall Center single specialty group.
JobResponsibilities:
· Phones efficiently answered and with properetiquette
· Obtain 90% target for Inbound and Outboundcalls to and from patients
· Schedules patients for in-house procedures inthe correct office with the proper physician or tech.
· Follows the Best Practice Scheduling. Phonecalls directed to the proper department, if applicable, such as: billing, HR, MA, refills, medical records etc.
· Conversations documented in patient medicalrecords if needed
· Schedules new patients and established ones,verifies insurance and primary care doctor information.
· Updates Patient information in EMR
· Collects insurance information and updatespersonal data in patient EMR file
· Collects patient oop (out of pocket cost) ex.Co-pays, co-insurance, deductibles, patient balance.
· Respects and maintains privacy and dignity ofpatients to always assure client confidentiality. Understands and follows theCode of Conduct and HIPPA guidelines.
MinimumRequirements:
· Excellent Customer Service Phone Skills
· Telemarketing, Sales or Call CenterExperience: 1 year a plus
· High School Graduate
· Medical Assistant degree
· Experience in typing and data entry
· Basic arithmetic skills
· Bilingual in English/Spanish aplus
· One year experience in a medical office
· Electronic Health Records experience(E-Clinical Works a Plus)
AbilitiesRequired:
· Basic medical terminology
· Basic Medical Insurance Knowledge
· Must be able to remain in a stationaryposition 100 percent of the time
· The person in this position needs tooccasionally move about inside the office to access filing cabinets, officemachinery, etc.
JobType: Full-time
Requirededucation:
· High school or equivalent
· Medical Assistant degree
Requiredexperience:
· Telemarketing, Sales or Call Center: 1 year aplus
· Medical: 1 year
Requiredlanguage:
· English and Spanish