Call Centers, Credit Cards, Customer Support/Service, Problem Solving Skills, Procedure Development, Record Keeping, Regulatory Compliance, Scripting (Scripting Languages), Transaction Processing/Management
Job ID 23473 - Call Center Agents
Location: Lakeland, FL – This position is onsite
Pay: $19.00 per hour
Type: Contract, supporting a major credit card project
Duration: Approximately 60-90+ days
Schedule: M-F, 8:00 AM to 5:00 PM EST
Start date: July 6
Job description:
- Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently.
- Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records.
- Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible.
- Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment.
- Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information.
Nice to have:
- Card servicing, banking, financial services
Requirements:
- Must have previous call center experience, and strong stamina for repetitive volume work
- Must be able to type 30 WPM
- High school diploma or equivalent
- Background check required
- Credit check required
- Drug screening required