Call Center Representative

Job Description:

Now hiring: Call Center Representative in Jackson, MS

Pay Rate: $15.00 per hour

Shift Options: 1st Shift, 8:45 AM-5 PM | 2nd Shift, 5 PM-9 PM | Monday-Friday | Mandatory 2 Saturdays per month

Looking for a fast-paced customer service role where your communication skills and attention to detail make a real impact? Join our call center team as a Call Center Representative and help connect customers to the support and rewards they deserve while building valuable experience in a professional, team-driven environment.

Call Center Representative Requirements:

• 6-12 months of customer service experience required; call center experience preferred.
• Strong verbal and written communication skills with clear, professional phone etiquette.
• Ability to listen actively and follow scripted instructions accurately.
• Basic computer skills with the ability to navigate systems efficiently.
• Close attention to detail, dependability, and strong attendance record.
• Team-oriented mindset with a willingness to learn and adapt.
• Ability to sit for extended periods in a sedentary call center environment.

Call Center Representative Job Duties:

• Make outbound calls to rewards customers following established call scripts.
• Read scripts verbatim with accuracy, proper pacing, and professionalism.
• Transfer calls to appropriate departments as needed.
• Document call activity and maintain accurate records in computer systems.
• Maintain a professional, energetic, and customer-focused tone during all interactions.
• Follow company policies, procedures, and quality standards consistently.
• Remain receptive to coaching, feedback, and continuous performance improvement.

Benefits:

• Good Pay, No Wait: Your hard work hits your pocket every week.
• Benefits That Have Your Back: Medical, dental, vision, and life insurance options to keep you covered.
• Build Your Tomorrow: 401(k) option to stack your savings and plan ahead.
• Climb Higher: Real opportunities to grow your skills and your career.
• Crew That's Got Your Back: Join a team that runs on support, teamwork, and good vibes.

"Staffmark is a good company that offers competitive pay for temporary jobs. You have the opportunity to go to different companies to do various types of jobs, which is helpful if you're not sure what you want to do for employment." - Staffmark, Call Center Representative

Join a team that wins - apply today!

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.