Seeking a remote/onsite Call Center Representative in Fountain Valley for the Navigation Center department. The role involves providing excellent customer service to Patients, Families, and Providers via phone, email, and chat, ensuring a positive experience. The position requires strong communication, organizational, and multitasking skills, with a focus on problem resolution and guest engagement. Training is onsite Mon-Fri 8am-5pm for 2.5 weeks, followed by remote work after onsite training, with shifts on Mon and Tue 2pm-6:30pm and flexibility on other days. Must be available to work one weekend per month between 9am-9pm. Pay is $23/hr, with potential incentives and benefits. The role emphasizes professionalism, punctuality, and adherence to policies, supporting a high-quality healthcare environment.