Call Center Representative - Bilingual

Bilingual Customer Service Representative - Remote

Medicaid Enrollment Services | Temp-to-Perm | Work from Home

We are actively hiring Bilingual Customer Service Representatives to support Medicaid enrollment and managed care services in a high-volume healthcare contact call center environment.

This fully remote opportunity is ideal for professionals with strong call center experience, excellent customer service skills, and fluency in both English and a designated secondary language. Candidates must be comfortable working in a structured, fast-paced environment while assisting individuals with healthcare enrollment, plan selection, account support, and general program education.

This is a great opportunity for dependable, customer-focused professionals seeking long-term growth with a stable remote position.

Position Details

• Remote Position (Eastern Standard Time Preferred)
• Temp-to-Perm Opportunity
• 50 Openings Available!
• U.S. Citizenship Required

Pay Rates

$17.00/hour

• Spanish

$18.00/hour

Candidates must be able to read, write, and speak both English and their designated bilingual language fluently.

Work Schedule 

Candidates must be fully available for the following schedule requirements:

General Availability

• Monday through Friday: 8:00 AM - 8:00 PM EST
• Saturday: 10:00 AM - 6:00 PM EST

Post-training schedules require a minimum 4-day work week.

Post-Training Shift Options

Potential schedules may include:

• 8:30 AM - 5:00 PM
• 9:00 AM - 5:30 PM
• 11:30 AM - 8:00 PM

Candidates must be flexible to work assigned schedules.

Mandatory Full-Time Training

Training is required and attendance is mandatory.

Training Schedule

• 4 consecutive weeks (30 days)
• Monday through Friday
• 8:30 AM - 5:00 PM EST

Training cannot be missed. Candidates must be fully available and committed to completing the entire training period successfully.

Key Responsibilities

• Handle high-volume inbound customer service calls related to Medicaid enrollment services
• Answering questions regarding healthcare plans and managed care options
• Assist individuals with enrollment and disenrollment processes
• Help customers select appropriate healthcare plans based on their needs
• Provide accurate program information and education regarding benefits and services
• Process and review enrollment forms for completeness and accuracy
• Mail requested forms and information to clients
• Escalate concerns and service issues to leadership when needed
• Maintain accurate documentation of all customer interactions
• Support quality service standards and daily performance goals
• Stay current on program policies, procedures, and updates
• Perform additional duties as assigned

Required Qualifications

Experience

• Minimum 1-2 years of call center experience required
• Prior customer service experience required
• High-volume phone support experience strongly preferred
• Experience working directly with the public required
• Healthcare, Medicaid, managed care, or human services experience strongly preferred

Education

• High School Diploma or GED required

Required Skills

• Strong verbal and written communication skills
• Excellent attendance and reliability
• Strong customer service and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Strong computer skills and typing proficiency
• Ability to learn new systems and processes quickly
• Professional and courteous communication style
• Ability to remain calm and effective in challenging customer situations
• Strong attention to detail and documentation accuracy

Technical Requirements (BYOD - Bring Your Own Device)

Candidates must provide their own equipment for this remote role.

Computer Requirements

Required:

• Desktop or laptop computer only
• Windows 10 operating system

Not permitted:

• Chromebooks
• Tablets
• Mobile devices

Headset Requirements

Required:

• USB plug-and-play wired headset
• Microphone with noise suppression

Not permitted:

• Bluetooth headsets
• Wireless headsets

Internet Requirements

Minimum required internet speed:

• 25 Mbps download for single-user households
• 50 Mbps download for shared households
• 5 Mbps upload required
• 10 Mbps upload preferred

Additional requirements:

• Mobile hotspots cannot be used as the primary internet source
• Wired internet connection strongly preferred

Additional Requirements

Candidates must successfully complete:

• Minimum 35 WPM typing test
• Basic computer skills assessment (minimum 70%)

If you are bilingual, dependable, and experienced in high-volume customer service, this is an excellent opportunity to join a growing remote healthcare support team and make a meaningful impact assisting individuals with critical healthcare services.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.