Call Center Representative
People's Community Clinic
Austin, Texas
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JOB DETAILS
SALARY
$16–$18 Per Hour
LOCATION
Austin, Texas
POSTED
30+ days ago
Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.
Compensation: $16.00- $18.00 per hour based on experience and qualifications.
Responsibilities:Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:
- Answer all incoming calls in a timely, professional and courteous manner
- Schedule new and return appointments for patients following scheduling guidelines
- Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
- Assist callers with information and referral to appropriate resources
- Review and check insurance eligibility; explain required documents
- Retrieve calls from voice mail and assist callers as needed
- Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
- Adhere to HIPAA guidelines
Education: High school diploma/GED required. Some college preferred.
Experience: Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred.
Knowledge, Skills, and Abilities:
- Bilingual English/Spanish
- Exceptional customer service skills
- Ability to interact successfully with people from a variety of backgrounds and abilities.
- Basic computer literacy
- Working knowledge of electronic medical records and practice management systems.
- Ability to multi-task in a high change environment
Our Benefits Include:
- 18 PTO days per year & 11 paid holidays
- Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
- Dental & Vision
- Flexible Spending Accounts
- Employer-paid Life Insurance
- Employer-paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 5% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.
About the Company
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