Call Center Representative ($500 Hiring Bonus!)

Call Center Representative - ($500 Hiring Bonus!)

Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do:

• Respond to and resolve customer service requests.
• Communicate directly by phone with policyholders, and potential new customers regarding insurance matters.
• Process agent appointments and/or follow-ups for all Agents and registered representatives.
• Create positive business relationships between the agents, the company and with our customers.
• Understand the basic information for all products offered by FBL Financial Group, Inc.

What It Takes to Join Our Team:

• High school diploma or equivalent required.
• Proficiency in both English and Spanish preferred.
  
• Must have or be able to attain knowledge regarding how the insurance industry operates.
• Analytical/problem solving skills required.
• Basic personal computer skills Windows environment (Word, Excel) required. Keyboard skills (40 - 45 NWPM).
• Oral and written communication skills as appropriate to this position.