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Call Center Representative - $20/hr - Richmond, VA(

Beacon Hill Staffing Group, LLC

Richmond, VA., Virginia

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JOB DETAILS
SALARY
$20–$20 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Biology, Call Centers, Call Volume, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Detail Oriented, Financial Services, Fortune 500 Customers, Identify Issues, Insurance Claims, Legal, Multitasking, Organizational Skills, Performance Metrics, Problem Solving Skills, Quality Management, Quality Metrics, Regulations, Resolve Customer Issues
LOCATION
Richmond, VA., Virginia
POSTED
6 days ago

Our client, a financial services organization is seeking a Call Center Representative to join their team on a temporary basis with potential to go permanent in Richmond, Virginia.

About The Job:
  • Provide customer support via phone, email, and chat to customers, financial professionals, and business partners
  • Assist with insurance claims, policy information, and account inquiries
  • Resolve customer issues while maintaining high-quality service standards
  • Manage a high volume of inbound calls in a fast-paced environment
  • Meet performance metrics while delivering an excellent customer experience
  • Navigate multiple systems to troubleshoot and resolve inquiries
  • Cross-train across additional product lines after completing initial training

About You:
  • 1+ year of contact center or call center experience
  • Strong communication skills with the ability to provide professional and empathetic customer support
  • Ability to multitask, problem-solve, and navigate multiple systems
  • Detail-oriented, reliable, and organized
  • Strong technical aptitude and computer proficiency
  • Ability to handle sensitive customer information with discretion

About The Position:
  • Start Date: ASAP!
  • $20/hr
  • Temp-to-perm opportunity
  • Call center hours: 8:00 AM - 7:00 PM (must be open to all shifts)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

About the Company

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Beacon Hill Staffing Group, LLC

Beacon Hill Staffing Group was founded to set a new standard in search, career placement and flexible staffing. Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Government Services, Beacon Hill Legal, Beacon Hill Life Sciences, Beacon Hill Solutions and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. Or you can visit one of our branch locations www.beaconhillstaffing.com/locations We look forward to working with you.
COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
https://www.beaconhillstaffing.com/