Aerospace and Defense, Call Centers, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Lead Generation, Maintenance Services, Microsoft Product Family, Needs Assessment, Record Keeping, Resolve Customer Issues, Sales, Salesforce.com, State Laws and Regulations
Call Center Rep (salesforce CRM exp needed)
Location: Clifton, NJ (07014)
Job ID: #72434
Pay Range: $19-21
Description:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Specific Requirements
- Must be familiar with Microsoft 365
- Experience with SalesForce CRM a plus.
* Typical workday:
o Onsite
o Shift M - F 8a - 5p
o Not required - OT or Weekends
o Travel is Not required
Top skills: Customer service, professionalism, high volume environment.
o Incoming customer service calls, light scheduling of service requests
o Sometime work is Fast-paced, steady, or unpredictable
REQUIRED - High school Diploma or GED
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here:
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Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at
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Butler Aerospace and Defense