Maximus is seeking a Quality Specialist to monitor and improve call center quality across multiple shifts in Nashville, TN. The role focuses on ensuring accuracy, policy adherence, and high service quality as part of a 24/7 operation.The candidate should have a High School diploma or equivalent with 2-4 years of experience; a US citizenship is required. Associate degree preferred, with familiarity in call center metrics and the Success KPI system.#J-18808-Ljbffr