Call Center/Patient Service Representative

Job Title: Call Center/Patient Service Representative

Department: Patient Service Representative

Reports To: Patient Service Representative supervisor

FLSA Status: F/T or P/T, Non -Exempt

Pay Range: $17.00 -$20.00

About TCA

TCA Health, a Federally Qualified Health Center located on Chicago''s far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland''s underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago's leading Federally Qualified Healthcare Centers.

TCA VALUES

TCA C.A.R.E.S.

• Compassion: We are kind, considerate, and caring.
• Accountability: We take ownership for each person's experiences.
• Respect: We treat each person with dignity.
• Excellence: We seek the highest level of performance in all we do.
• Stewardship: We strive for racial and health equity, diversity, and inclusion by delivering quality health care and access for all.

POSITION SUMMARY

We're hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support.

We're seeking a Call Center Representative to join our Patient Service Representative team. You'll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.

Key Responsibilities

• Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
• Verify and update patient records, insurance, and demographics in the EHR.
• Provide friendly, respectful service to all callers.
• Provide basic clinic information (hours, services, providers)
• Handle patient concerns with empathy and escalate issues appropriately
• Document all call activity in the EHR system
• Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in call center, healthcare, or customer service setting.
• Strong communication and multitasking skills.
• Bilingual (Spanish/English) preferred.
• Familiarity with EHR systems and HIPAA a plus.
• Athena knowledge preferred.

Why Join TCA Health

• Be a vital part of a mission-driven healthcare team
• Support quality access to care
• Competitive pay, benefits, and a respectful, compassionate work culture