Call Center & Patient Access Representative (CCR/PAR)

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality equitable healthcare to people of all ages.

Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If youre ready to lead with passion and precision, apply now to become our Call Center & Patient Access Representative (CCRPAR) and help us make a lasting impact on the future of healthcare.

Job Description: Call Center & Patient Access Representative (CCRPAR)

The Call Center and Patient Access Representative (CCRPAR) is mainly responsible for:

• Scheduling
• Answering incoming telephone calls
• Taking messages
• Making patient reminder calls
• Patient registration
• Performing other duties normally associated with this position.

Essential Duties & Responsibilities:

• Serves as patient experience champion and patient advocate.
• Promptly answers calls and/or greets, assists, and directs patients and visitors in a pleasant and professional manner.
• Responsible for patient check-in, registration, and check-out when covering the front desk.
• When answering calls and covering the front desk, instructs patient/guardian of documentation required for visit.
• On subsequent visits, verifies demographic and billing information to ensure accuracy.
• Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
• When covering the front desk, patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
• Navigates through insurance portals and accurately interprets coverage information, such as the plan coverage description, copayment, primary care provider, etc.
• Assist patients with changing their primary care provider if applicable.
• Is proficient working with the sliding scale program and enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
• Collects and processes payment due for visit, co-pays, and outstanding balances, and completes the daily cash reconciliation process.
• Schedules patient appointments in accordance with criteria established by Promise Healthcare.
• Performs appointment reminder calls.
• Manages a large volume of incoming calls on a multi-line phone system.
• Handles all calls politely and professionally and refers calls to the appropriate staff member when required.
• Communicates and coordinates with providers and/or clinical staff to ensure timely patient care.
• Records and relays messages to the appropriate staff member.
• Performs other duties as assigned.
• Responds to phone calls, messages, faxes, team chats, and emails.

Requirements:

• High School Diploma required, college preferred.
• One to two years experience working in a healthcare setting strongly preferred.
• Bilingual Spanish language strongly preferred.

Benefits:

• Medical
• Dental
• Vision
• 401k with employer match
• FSA
• Vacation
• Sick Leave
• Proposed salary range: $31,200 to $38,000

Equal Opportunity Employer:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of:

• Race
• Color
• Sex
• Age
• National origin
• Religion
• Sexual orientation
• Gender identity
• Status as a veteran
• Basis of disability
• Any other federal, state, or local protected class.

Pre-Employment Requirements:

• Completed background check and drug screen required prior to start date.