Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)

Call Center Representative – Non-Emergency Medical Transportation (NEMT)

Remote Position – Kansas Residents OnlyServing Communities NationwideSchedule: Full-Time | [Day / Evening / Weekend Availability]

Connecting Communities to Care-From Right Here in Kansas

From your home in Kansas, you'll play an important role in helping individuals across the country access the medical care they need. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll be a calm, compassionate voice for members nationwide who rely on us to get to and from medical appointments safely and on time.

This role combines meaningful, people-focused work with clear structure and strong support. While our team members are based in Kansas, the impact of their work reaches communities across the U.S.

What You'll Do

• Answer inbound calls with empathy, patience, and professionalism
• Schedule, confirm, and update non-emergency medical transportation rides
• Serve members located throughout the country with respect and understanding
• Follow all client-specific policies and procedures, along with local, state, and federal regulations
• Verify member eligibility and trip details using internal systems
• Accurately document ride requests, changes, and cancellations
• Communicate effectively with transportation providers and healthcare facilities
• Stay calm, supportive, and solution-focused when assisting members with changing needs
• Meet quality, accuracy, and customer service performance standards

What We're Looking For

• Must reside in the state of Kansas and be able to work remotely from a secure home environment
• High school diploma or equivalent
• Customer service or call center experience preferred (healthcare or transportation experience is a plus)
• Strong communication and active listening skills
• Ability to consistently follow detailed policies and compliance requirements
• Reliable, self-motivated, and comfortable working independently
• Basic computer proficiency and ability to navigate multiple systems

Why You'll Love Working With Us

• Nationwide Impact - Support individuals and families across the U.S.
• Remote Work, Kansas-Based Team - Work from home while staying connected to a supportive group
• Positive, People-First Culture - Teamwork, respect, and encouragement are core values
• Purpose-Driven Work - Every call helps someone access essential healthcare

Join Our Team

If you live in Kansas and want a remote role where your work truly matters - supporting communities nationwide while working in a structured, supportive environment - we'd love to hear from you. Apply today and help keep healthcare moving.