Call Center Manager

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled efficiently, professionally, and in accordance with clinic standards. The Call Center Manager monitors employee performance, and trains and coaches Scheduling Coordinators who work in the Call Center.

Who We Are

Community Dental Care is Minnesotas largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Responsibilities

Call Center Manager Responsibilities

• Manage and coach a team of call center representatives.
• Monitor call quality, productivity, and performance metrics
• Oversee patient scheduling, and communications using Open Dental and Solutionreach.
• Handle escalated patient concerns and ensure excellent customer service.
• Assist with hiring, training, and staff development.
• Improve workflows and drive team performance.

Qualifications

• 3+ years of call center or customer service leadership experience.
• Experience with Open Dental and Solutionreach preferred.
• Strong leadership, communication, and coaching skills.
• Ability to manage performance metrics and improve processes.
• Healthcare or dental industry experience preferred.

What We Offer

• Meaningful work in a collaborative environment that fosters professional growth
• Comprehensive medical, dental and life insurance
• Paid time off and holiday pay
• 401k plus company match

About Us

At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.

Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.