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Call Center / Customer Service IV

Iconma

Nashville, TN

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JOB DETAILS
SALARY
$21.93–$25 Per Hour
SKILLS
Billing, Call Centers, Communication Skills, Computer Skills, Credit Analysis, Customer Escalations, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Health Plan, High School Diploma, Interpersonal Skills, Leadership, Logistics, Mentoring, Microsoft PowerPoint, Microsoft Word, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Spanish Language, Technical Leadership, Writing Skills
LOCATION
Nashville, TN
POSTED
7 days ago
Our client, a Global Power Technology Leader company, is looking for a Call Center / Customer Service IV for their Nashville, TN / Hybrid location.
 
Responsibilities:
  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed.
  • May be inbound, outbound or a combination of both.
  • Exercises independent judgment with minimal direction from supervisor.
  • Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Act as escalation point for clients/customers.
  • Approve the referral of unresolved customer grievances to designated departments for further investigation.
  • Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Solicit sale of new or additional services or products.
 
Requirements:
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required) Strong ability to work independently and manage ones time (Required) Strong ability to accurately document and record customer/client information (Required)o Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required) Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
  • High School Diploma or GED required o 2-3 years customer service-related experience required.
  • Technical Skills
  • Data Entry
  • Professional Skills
  • Candidates must be bilingual in Spanish to effectively support Spanish-speaking customers.
  • We are seeking a professional candidate with at least two years of relevant experience.
  • Day to day work includes handling inbound calls, data entry, email correspondence, international shipping coordination, logistics support, manifest creation, and credit analysis.
  • A high school diploma or GED is required.
  • Because this is a professional office environment, strong communication abilities, professionalism, customer service skills, attention to detail, and overall soft skills will be critical factors in the selection process.
  • Typically has a High School diploma and customer service or call center experience.
  • Skills, include accurate documentation and excellent interpersonal and communication skills.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/