Call Center CRA - Entry
Division: Retail Banking
Location: 6674 Brockton Avenue, Riverside, CA 92506
Position Type: Non-Exempt | Prime-Time (32-38 Hours/Week)
Hourly Pay Range: $21.00 - $24.00
About Provident Savings Bank
Founded in 1956 by Gordon Blunden, Provident Savings Bank was built on a simple but powerful vision: create a lasting business that serves the community for generations.
Today, we continue that mission by delivering exceptional financial services with integrity, personalized attention, and a genuine commitment to our customers and neighbors.
We believe our people are our greatest asset. That's why we foster a supportive, team-oriented environment where employees are empowered to grow professionally, build meaningful relationships, and make a positive impact in the community.
Position Overview:
The Call Center CRA - Entry is responsible for providing superior quality customer service to all business lines of the bank as follows: Retail Banking, Internet Banking, Business Banking, Investments, and Mortgage Lending. Associates must be able to handle high volume of calls and cross-sell all bank product lines.
Essential Functions:
- Must be able to handle specified number of inbound calls per day as set by management.
- Will adhere to set, delegated authority limits.
- Responsible for keeping current and knowledgeable on all Call Center reference materials (portfolio, rate sheets, memos, etc.) and bank policies and procedures, and attending training as required.
- Will maintain a neat and orderly work area (i.e., reference materials and equipment).
- Responsible for cross-selling products to customers and referring to appropriate department.
- Achieves and maintains a high level of customer service while adhering to current policies and procedures.
- Completes miscellaneous projects assigned by management within discussed timeframes.
- Will be responsible for the proper and timely completion of assigned duties as indicated in the Bank Operations procedure manual.
- Responsible for providing superior quality service in support of the strategic initiatives of the Bank Operations and Technology and Retail Banking divisions.
- Responsible for maintaining high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department's goals.
- Other duties/special projects as assigned.
Qualifications
- High school diploma or equivalent.
- Must have ability to work well with customers and staff, both in person and by telephone.
- The ability to communicate effectively, both verbally and in writing, with all levels within the organization, as well as with outside contacts.
- Must have good aptitude for numbers and detail.
- Keyboarding and computer skills are necessary, as well as strong organizational skills.
- Must have strong knowledge of Microsoft Word and Excel, as well as Outlook.
- Must have a valid California driver's license and carry current Valid CA driver's license and current auto insurance meeting or exceeding CA DMV requirements is required