Title: CSR/Transaction Processor Associate II
Location: East Hartford, CT 06108
Pay: $21/hr
Full-Time | Monday Friday (8:30 AM 5:00 PM)
Duration: 6+ Months
Position Overview: We are seeking Transaction Processor Associate II professionals to support a high-volume administrative and processing environment in East Hartford, CT. This is a hybrid role that combines transaction processing, data entry, and light customer support.
In this role, you will work with programs that provide financial assistance (e.g., SNAP-related benefits), ensuring accurate processing of consumer information and maintaining high productivity and quality standards.
Key Responsibilities:- Process and submit denial letters and eligibility-related documentation accurately and in compliance with procedures
- Perform data entry and screening of consumer information using multiple systems
- Maintain high standards for productivity, accuracy, and quality (QAP)
- Research, analyze, and update consumer records as needed
- Communicate with clients via written and verbal channels
- Provide support to the call center team during peak times (inbound inquiries)
- Accurately document all interactions and updates
- Ensure timely completion of tasks to meet contract deadlines
- Adhere to attendance, compliance, and workplace policies
- Contribute to a positive team environment and continuous improvement efforts
Required Qualifications:- High School Diploma or GED required
- Must meet at least two of the following:
- Associate's degree or higher
- 6+ months of call center or customer-facing experience
- Experience processing eligibility or transactional data
- Typing speed of 40+ WPM
- Strong attention to detail and accuracy
- Ability to work in a fast-paced, structured environment
Key Skills & Competencies:- Strong data entry and multi-system navigation skills
- Ability to prioritize tasks and meet production goals
- Analytical thinking and problem-solving ability
- Excellent communication and interpersonal skills
- Ability to work independently after training
- Flexibility and adaptability in a changing environment
- Professionalism and reliability with strong attendance
Preferred Qualifications:- Experience in public assistance programs (SNAP, Medicaid, etc.)
- Prior experience in high-volume processing or back-office operations
- Customer service experience handling sensitive or escalated situations
Work Environment & Additional Details:- Hybrid/onsite work model in East Hartford, CT
- Standard 40-hour workweek
- Weekly time reporting
- Background check and drug screening required