Call Center Client Account Manager III

Call Center Client Account Manager III (Full‑time, Office‑Based, 20% Travel)MCI is looking for an experienced Call Center Client Account Manager III to oversee enterprise and public‑sector client relationships and service delivery. This senior‑level, full‑time position is office‑based with up to 20% travel.ResponsibilitiesManage the day‑to‑day client relationship, including strategic planning, change management, process creation and adherence, and service delivery.Develop a detailed understanding of client products and services.Design and implement process solutions.Produce client scorecards and conduct business reviews.Drive ongoing continuous improvement initiatives.Identify and resolve issues.Manage projects for new launches and initiatives.Optimize program efficiency and financial performance.Qualifications10+ years of experience in account management of contact center clients.Strong public‑speaking skills and ability to build professional relationships.High degree of ownership and strong work ethic.Proficiency with Microsoft Office Suite.Experience managing complex business processes.Effective communication and analytical/problem‑solving skills.Ability to multi‑task in a fast‑paced environment.High school diploma or equivalent.Minimum 18 years of age.Lean Six Sigma, Six Sigma, or project‑management certification is a plus.Authorised to work in the country where the job is based.Benefits & CompensationCompetitive starting compensation based on experience.Paid Time Off (PTO) and paid holidays.Incentives & Rewards: participation in contests with cash bonuses and prizes.Health Benefits: comprehensive medical, dental, and vision coverage after 60 days; caretaker plans available after 30 days.Retirement Savings: available programs where offered.Disability Insurance: short‑term coverage.Life Insurance: access to coverage options.Supplemental Insurance: accident and critical‑illness coverage.Career Growth: focus on internal promotions with significant advancement opportunities.Paid Training: learn new skills while earning a paycheck.Engaging Work Environment: collaborative and supportive culture.Casual Dress Code.Physical RequirementsPrimarily sedentary; requires sitting/standing for long periods while operating a computer and telephone headset.Regularly required to use a computer and office equipment such as phone, copier, and printer.Occasional movement throughout the office; reaching, lifting, or moving objects up to forty (40) pounds.Background & Security InvestigationMust be willing to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results.Must be willing to submit to drug screening; offers contingent on results.EEO & Accessibility StatementMCI is an equal‑opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities unless undue hardship exists. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or other protected classifications. We may consider qualified applicants with criminal histories in accordance with local and federal laws. MCI will not tolerate discrimination or harassment based on any of these characteristics.#J-18808-Ljbffr