This is a permanent position for a Call Center - Chat Specialist located in Chandler, AZ.
Required skills include a passion for enhancing clients' financial lives, teamwork, flexibility to work weekends and holidays, strong client engagement, active listening, and proficiency in basic computer skills. Candidates should have at least one year of sales experience involving cross-selling, upselling, or product referrals, and be comfortable with ongoing feedback and learning new technology.
Preferred experience includes banking or financial industry background, call center work, chat support, multi-solution offerings, and managing high client volumes as a Personal Banker.
Job responsibilities involve providing personalized advice via chat, helping clients navigate digital banking, referring to appropriate departments, and ensuring a positive client experience through effective communication and resolution of requests.